Subject: New Reply Received - Unlinked Device
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 06 Aug 2020 17:17:11 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Unlinked Device  Ticket comment <div dir="ltr">
<div dir="ltr">Would it be easier if we chatted via phone?
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Aug 6, 2020 at 11:10 AM Liliana Trevizo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<div dir="ltr">but now how can i relink it? </div>
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<div dir="ltr" class="gmail_attr">On Thu, Aug 6, 2020 at 10:59 AM Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
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<div dir="ltr">Hi Liliana,</div>
<div dir="ltr"></div>
<div dir="ltr">Thank you for the Studio Name.</div>
<div><br></div>
<div dir="ltr">Now you will be able to login to the App, as your iPad was removed.</div>
<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA5ODU3NjcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.KjkesayvIbtdUJMQwYmHlm9U9E1e9Y5gzAuX2SYl9d4" style="width: auto; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left"></div>
<div dir="ltr">Please let me know if you still have any difficulty logging into Cycling Studio.<br>
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<div dir="ltr">Best Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App
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<div dir="ltr">
<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822</a>
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            <blockquote>
              On
              Fri, 7 Aug at  5:51 AM
              <span>,  Liliana Trevizo &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">
<div dir="ltr">it would be Cycling Studio 
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Thu, Aug 6, 2020 at 10:49 AM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
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<div dir="ltr">Hi Liliana,</div>
<div dir="ltr">
<br>
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<div dir="ltr">Thank you for your prompt reply.</div>
<div dir="ltr">
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<div dir="ltr">Could you please let me know Name of the studio you are trying to login.</div>
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<div dir="ltr">Many thanks,</div>
<div dir="ltr">
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<div dir="ltr">Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822</a>
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<div>
            <blockquote>
              On
              Fri, 7 Aug at  5:41 AM
              <span>,  Liliana Trevizo &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">
<div dir="ltr">
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA5ODQ4MzMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.F1kxiiF16vM2cYbKX9R-gQwfyHNLiHSx8s2GGDmWOvA" alt="image.png" width="472" height="134"><br>
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<div>Hi this is what its showing me from the scheduler side. On the Ipad it keeps saying there are no studio available for this ipad. </div>

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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div><blockquote>
<div>On Thu, Aug 6, 2020 at 10:29 AM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div dir="ltr">Hi Liliana,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for your quick response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Let me know which studio are you trying to re-link to? If you see the iPad is still connected, it means that Studio has not been removed. You should see an "Unlinked Device" for one of the studios (as shown in the picture):</div>
<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA5ODM2NTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.S3PW-Y7sGqnViQGqzXkkRdaD_q8UCODrYazJ3PVRbTo" style="width: auto; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left"></div>
<div dir="ltr">We are looking forward to hearing from you.<br>
</div>
<div><br></div>
<div dir="ltr">Best Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br>
</div>
<div dir="ltr">
<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822</a>
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<div class="MsoNormal"><a rel="noreferrer"><span style='font-size:26pt;font-family:"Edwardian Script ITC"'><font color="#000000">Liliana
Trevizo</font><font color="#0070c0"><span></span></font></span></a></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Fitness Supervisor <span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Brighton Recreation
Center <span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Office:
303-655-2235<span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Email:
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></font><font color="#2f5496"><span></span></font></span></i></div>
</div></div></div></div>

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<div align="center" style="text-align:center"><span style='font-size:12pt;font-family:"Times New Roman",serif'>

<hr align="center">

</span></div>

<div><span style='font-family:"Times New Roman",serif;font-size:16px'>Confidentiality Notice: The content of this email, and any attachments, is intended only for the confidential use of the person(s) to whom it is addressed. If the reader of this email is not such a person, you are hereby notified that you have received this communication in error and that reading it, copying it or in any way disseminating its content and any attachments to any other person, is strictly prohibited. If you have received this email in error, please notify the author by either calling 303.655.2000 or replying to this email immediately and permanently delete the original and any copy of the e-mail and any printout thereof.</span></div>
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<br><div><br></div>-- <br><div dir="ltr"><div dir="ltr"><div><div dir="ltr">
<div class="MsoNormal"><a rel="noreferrer"><span style='font-size:26pt;font-family:"Edwardian Script ITC"'><font color="#000000">Liliana
Trevizo</font><font color="#0070c0"><span></span></font></span></a></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Fitness Supervisor <span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Brighton Recreation
Center <span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Office:
303-655-2235<span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Email:
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></font><font color="#2f5496"><span></span></font></span></i></div>
</div></div></div></div>

<br>
<div><br></div>

<div align="center" style="text-align:center"><span style='font-size:12pt;font-family:"Times New Roman",serif'>

<hr align="center">

</span></div>

<div><span style='font-family:"Times New Roman",serif;font-size:16px'>Confidentiality Notice: The content of this email, and any attachments, is intended only for the confidential use of the person(s) to whom it is addressed. If the reader of this email is not such a person, you are hereby notified that you have received this communication in error and that reading it, copying it or in any way disseminating its content and any attachments to any other person, is strictly prohibited. If you have received this email in error, please notify the author by either calling 303.655.2000 or replying to this email immediately and permanently delete the original and any copy of the e-mail and any printout thereof.</span></div>
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<br><div><br></div>-- <br><div dir="ltr"><div dir="ltr"><div><div dir="ltr">
<div class="MsoNormal"><a rel="noreferrer"><span style='font-size:26pt;font-family:"Edwardian Script ITC"'><font color="#000000">Liliana
Trevizo</font><font color="#0070c0"><span></span></font></span></a></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Fitness Supervisor <span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Brighton Recreation
Center <span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Office:
303-655-2235<span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Email:
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></font><font color="#2f5496"><span></span></font></span></i></div>
</div></div></div></div>
</div>
</blockquote>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr">
<div class="MsoNormal"><a rel="noreferrer"><span style='font-size:26pt;font-family:"Edwardian Script ITC"'><font color="#000000">Liliana
Trevizo</font><font color="#0070c0"><span></span></font></span></a></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Fitness Supervisor <span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Brighton Recreation
Center <span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Office:
303-655-2235<span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Email:
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></font><font color="#2f5496"><span></span></font></span></i></div>
</div></div></div></div>

<br>
<div><br></div>

<div align="center" style="text-align:center"><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>

<hr align="center">

</span></div>

<div><span style='font-family:"Times New Roman",serif;font-size:16px'>Confidentiality Notice: The content of this email, and any attachments, is intended only for the confidential use of the person(s) to whom it is addressed. If the reader of this email is not such a person, you are hereby notified that you have received this communication in error and that reading it, copying it or in any way disseminating its content and any attachments to any other person, is strictly prohibited. If you have received this email in error, please notify the author by either calling 303.655.2000 or replying to this email immediately and permanently delete the original and any copy of the e-mail and any printout thereof.</span></div>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822