Subject: Ticket re-opened - [#3822] Unlinked Device
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 06 Aug 2020 16:51:15 +0000

Hi Pritish Nandi,  Ticket “#3822 – Unlinked Device” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822 to view the ticket.  Ticket comment    
 it would be Cycling Studio  

   
 On Thu, Aug 6, 2020 at 10:49 AM Les Mills International <[email-masked]> wrote:  

 Hi Liliana, 

 
 Thank you for your prompt reply. 

 
 Could you please let me know Name of the studio you are trying to login. 

 
 Many thanks, 

 
 Olesia Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822 

On
Fri, 7 Aug at  5:41 AM
,  Liliana Trevizo <[email-masked]>  wrote:

 

 Hi this is what its showing me from the scheduler side. On the Ipad it keeps saying there are no studio available for this ipad.  

 
   
 On Thu, Aug 6, 2020 at 10:29 AM Les Mills International <[email-masked]> wrote:  

 Hi Liliana, 
   
 Thank you for your quick response. 
   
 Let me know which studio are you trying to re-link to? If you see the iPad is still connected, it means that Studio has not been removed. You should see an “Unlinked Device” for one of the studios (as shown in the picture): 
  
 We are looking forward to hearing from you.  
   
 Best Regards, Olesia Customer Services Les Mills Virtual App  
 
  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822 

 
On
Fri, 7 Aug at  5:12 AM
,  Liliana Trevizo <[email-masked]>  wrote:
 
 Hello,  I tried that and now it says there are no studios available for this device when I try to login in from the IPad. I have redownloaded the app and restarted the device as well and its doesn’t let me logn in from the ipad now. I can see from the scheduler it is connected though.  

 

   
 On Thu, Aug 6, 2020 at 10:07 AM Les Mills International <[email-masked]> wrote:  

 Hi Liliana, 

 
 
 Thank you for reaching out to support. 
   
 To link your iPad with Scheduler please follow the steps below:  
   
 1. Log into the Virtual scheduler tool via your desktop with your Virtual username and password. 
 2. Click on the Settings icon and select ‘Manage Devices’ . 
 3. To the right you will see options to ‘REMOVE DEVICE’ (highlighted in yellow below). Click on the option that corresponds to the device you would like to remove (in the below example there is only one device connected) 
 4. Click the Green button: SAVE CHANGES to process the device unlinking. 
 5. Once this has processed, it will take 5 minutes for the app to become ready for connecting/pairing with your studio timetable. 
 6. Log into the iPad app with your Virtual username and password and select your studio from the list and begin setup. 

 Please let us know how it goes. We’ll keep this ticket open for another 48 hours if you have any further questions.   Best Regards, Olesia Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822 

 

    
    —       
 Liliana 
Trevizo  
 Fitness Supervisor  
 Brighton Recreation 
Center  
 Office: 
303-655-2235 
 Email: 
[email-masked] 

     

  

 Confidentiality Notice: The content of this email, and any attachments, is intended only for the confidential use of the person(s) to whom it is addressed. If the reader of this email is not such a person, you are hereby notified that you have received this communication in error and that reading it, copying it or in any way disseminating its content and any attachments to any other person, is strictly prohibited. If you have received this email in error, please notify the author by either calling 303.655.2000 or replying to this email immediately and permanently delete the original and any copy of the e-mail and any printout thereof. 

 

 
    
    —       
 Liliana 
Trevizo  
 Fitness Supervisor  
 Brighton Recreation 
Center  
 Office: 
303-655-2235 
 Email: 
[email-masked] 

     

  

 Confidentiality Notice: The content of this email, and any attachments, is intended only for the confidential use of the person(s) to whom it is addressed. If the reader of this email is not such a person, you are hereby notified that you have received this communication in error and that reading it, copying it or in any way disseminating its content and any attachments to any other person, is strictly prohibited. If you have received this email in error, please notify the author by either calling 303.655.2000 or replying to this email immediately and permanently delete the original and any copy of the e-mail and any printout thereof. 

 

 
    
    —       
 Liliana 
Trevizo  
 Fitness Supervisor  
 Brighton Recreation 
Center  
 Office: 
303-655-2235 
 Email: 
[email-masked] 

     

  

 Confidentiality Notice: The content of this email, and any attachments, is intended only for the confidential use of the person(s) to whom it is addressed. If the reader of this email is not such a person, you are hereby notified that you have received this communication in error and that reading it, copying it or in any way disseminating its content and any attachments to any other person, is strictly prohibited. If you have received this email in error, please notify the author by either calling 303.655.2000 or replying to this email immediately and permanently delete the original and any copy of the e-mail and any printout thereof.