Subject: New Reply Received - Unlinked Device
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 06 Aug 2020 16:12:56 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Unlinked Device  Ticket comment <div dir="ltr">
<div dir="ltr">Hello, <div>I tried that and now it says there are no studios available for this device when I try to login in from the IPad. I have redownloaded the app and restarted the device as well and its doesn't let me logn in from the ipad now. I can see from the scheduler it is connected though. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Aug 6, 2020 at 10:07 AM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
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<div dir="ltr">Hi Liliana,</div>
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<div dir="ltr" style='box-sizing:border-box;line-height:18px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>Thank you for reaching out to support.</div>
<div dir="ltr" style='box-sizing:border-box;line-height:18px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<div dir="ltr" style='box-sizing:border-box;line-height:18px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>To link your iPad with Scheduler please follow the steps below:<br>
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<div style='box-sizing:border-box;line-height:18px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<div style='box-sizing:border-box;line-height:18px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>1. <a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer" target="_blank">Log into the Virtual scheduler </a>tool via your desktop with your Virtual username and password.</div>

<div style='box-sizing:border-box;line-height:18px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>2. Click on the Settings icon and select 'Manage Devices' .</div>
<div style='box-sizing:border-box;line-height:18px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>3. To the right you will see options to ‘REMOVE DEVICE’ (highlighted in yellow below). Click on the option that corresponds to the device you would like to remove (in the below example there is only one device connected)</div>
<div style='box-sizing:border-box;line-height:18px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>4. Click the Green button: SAVE CHANGES to process the device unlinking.</div>
<div style='box-sizing:border-box;line-height:18px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>5. Once this has processed, it will take 5 minutes for the app to become ready for connecting/pairing with your studio timetable.</div>
<div style='box-sizing:border-box;line-height:18px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>6. Log into the iPad app with your Virtual username and password and select your studio from the list and begin setup.</div>

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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjg2NjIxNTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.YCLYHQIzms2JEWOYxHKgkCoaMYlQH6nryz365H56nnQ" alt="image" title="image"></div>
Please let us know how it goes. We’ll keep this ticket open for another 48 hours if you have any further questions.<br> <br>Best Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822</a>
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            <blockquote>
              On
              Fri, 7 Aug at  4:21 AM
              <span>,  Liliana Trevizo &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">Hello, <div>We are having trouble connecting an Ipad to our les Mills Virtual. It was having connection issues and our IT Department reset the ipad and we noticed it is unlinked on the les mills virtual scheduler. Can you assist in helping re-link it? </div>
<div><br></div>
<div>Thanks, <br><div><br></div>-- <br><div dir="ltr"><div dir="ltr"><div><div dir="ltr">
<div class="MsoNormal"><a rel="noreferrer"><span style='font-size:26pt;font-family:"Edwardian Script ITC"'><font color="#000000">Liliana
Trevizo</font><font color="#0070c0"><span></span></font></span></a></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Fitness Supervisor <span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Brighton Recreation
Center <span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Office:
303-655-2235<span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Email:
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></font><font color="#2f5496"><span></span></font></span></i></div>
</div></div></div></div>

</div>
</div>

<br>
<div><br></div>

<div align="center" style="text-align:center"><span style='font-size:12pt;font-family:"Times New Roman",serif'>

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</span></div>

<div><span style='font-family:"Times New Roman",serif;font-size:16px'>Confidentiality Notice: The content of this email, and any attachments, is intended only for the confidential use of the person(s) to whom it is addressed. If the reader of this email is not such a person, you are hereby notified that you have received this communication in error and that reading it, copying it or in any way disseminating its content and any attachments to any other person, is strictly prohibited. If you have received this email in error, please notify the author by either calling 303.655.2000 or replying to this email immediately and permanently delete the original and any copy of the e-mail and any printout thereof.</span></div>

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</blockquote>
           </div>
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</div></blockquote>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr">
<div class="MsoNormal"><a rel="noreferrer"><span style='font-size:26pt;font-family:"Edwardian Script ITC"'><font color="#000000">Liliana
Trevizo</font><font color="#0070c0"><span></span></font></span></a></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Fitness Supervisor <span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Brighton Recreation
Center <span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Office:
303-655-2235<span></span></font></span></i></div>

<div class="MsoNormal"><i><span style="font-family:Cambria,serif"><font color="#9900ff">Email:
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></font><font color="#2f5496"><span></span></font></span></i></div>
</div></div></div></div>

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<div><br></div>

<div align="center" style="text-align:center"><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>

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<div><span style='font-family:"Times New Roman",serif;font-size:16px'>Confidentiality Notice: The content of this email, and any attachments, is intended only for the confidential use of the person(s) to whom it is addressed. If the reader of this email is not such a person, you are hereby notified that you have received this communication in error and that reading it, copying it or in any way disseminating its content and any attachments to any other person, is strictly prohibited. If you have received this email in error, please notify the author by either calling 303.655.2000 or replying to this email immediately and permanently delete the original and any copy of the e-mail and any printout thereof.</span></div>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822