Subject: Ticket re-opened - [#3763] RE: Billingham Forum Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 06 Aug 2020 13:16:38 +0000

Hi Pritish Nandi,  Ticket “#3763 – RE: Billingham Forum Virtual ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763 to view the ticket.  Ticket comment    

 

 

 

 

 

   
 From: Les Mills International <[email-masked]> 
 
Sent: 04 August 2020 15:13 
To: [email-masked] 
Cc: Christopher Harrington <[email-masked]>; Gail McKenna <[email-masked]>; Paul Wilkinson <[email-masked]>; Paul Bambrough <[email-masked]> 
Subject: Re: RE: Billingham Forum Virtual 

 

 

 Hi Chris, 

 
 
 ​ 

 
 
 Thank you for your response. 

 
 
 ​ 

 
 
 I understand. At the same time, could you please take a picture of each piece of equipment in your setup so that we can make sure that your equipment fully meets our requirements. 

 

 

 
 We look forward to your early reply. 

 

   

 
 Best regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763 

 

 
 On Wed, 5 Aug at 1:27 AM 
, Christopher Harrington <[email-masked]> wrote: 

 

 
 Hi, 

 

 

 
 
 We are awaiting our IT department providing a power pack to try, failing this we will be no further forward. 

 

   

 

 Regards 

 

 

 

 
 Chris 

 

 

 

 

 
 From: Les Mills International <[email-masked]> 
 
Sent: 01 August 2020 18:53 
To: [email-masked] 
Cc: Christopher Harrington <[email-masked]>; Gail McKenna <[email-masked]>; Paul Wilkinson <[email-masked]>; 
 Paul Bambrough <[email-masked]> 
Subject: Re: RE: Billingham Forum Virtual 

 

 

 

 

 Hi Chris, 

 

 
 ​ 

 

 
 This is a follow up email regarding your issue with Virtual. 

 

 
 ​ 

 

 
 Have you been able to test your AV setup equipment? Have you tried the resolution steps that were mentioned in our previous email? Please feel free to CC your AV provider 
 in this email thread. He can assist us with technical information about your AV setup, which can help us move forward with a possible solution to your issue. 

 

 

 

 
 
 We are waiting for your soon reply. 

 

 

 

 
 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763 

 

 
 
 On Wed, 29 Jul at 11:51 PM 
, Les Mills International <[email-masked]> wrote: 

 

 
 
 Hi Chris, 

 

 
 ​ 

 

 
 Thank you for your reply. 

 

 

 

 
 
 Here 
 is initial steps to resolve “No external screen connected” issue.  

 

 
 ​ 

 

 
 If that doesn’t help, please, for further investigation, can you provide a diagram of how your Virtual System is setup, including the hardware make and model, in particular 
 the EDID emulator? Your AV provider should be able to help you with this information. 

 

 

 

 
 
 We are looking forward to hearing from you. 

 

 

 

 
 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 

 

 
  
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763 

 

 

 

 

 On Wed, 29 Jul at 11:03 PM 
, Christopher Harrington <[email-masked]> wrote: 

 

 
 Hi, we have tried the adapter, we have music playing it’s literally the video that isn’t coming on the screen.  

 

 

 

 

 It still keeps saying txs input is unsupported  

 

 

 

 
 
 Thanks  

 

   

 

 

 

 

 

 

 
 Christopher Harrington   
Health and Fitness Co-Ordinator  

 
 
 Tees Active Ltd 
Splash   

 
 
 01642 526251 

 

  

 
 
 P 
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necessarily those of Tees Active Limited. 
 
This e mail and any files transmitted with it are confidential and solely for the use of the 
intended recipient. If you receive this in error, please do not disclose any information to 
anyone and notify the sender at the above address. 
 
Tees Active Limited`s computer systems and communications may be  
monitored to ensure effective operation of the system and for other lawful purposes. 

Although we have endeavoured to ensure that this e mail and any attachments are 
free from any virus we would advise you to take any necessary steps to ensure that 
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