Subject: Re: LSM Joining Case Test - Anshul Thapliyal Anshul
From: Anshul Thapliyal Anshul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Aug 2020 08:01:39 -0400

| | LSM Joining Case Test

Name | Anshul Thapliyal Anshul
E-mail | [email-masked]
Phone Number | (201001) 9773822048
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The only reason I am choosing blurb 2 is because it's reasonable now a days to provide wIth an option to access the virtual ticket in addition with the physical ticket only because preassuming the probability that someone might not access the physical ticket due to any unforseen circumstances . However the chance of that being very low this is the only reason I choose blurb 2 plus it is also preassumable that a concert that take place at such a big extent , facilities like this are made very convenient for the fans who are attending it.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is always customer oriented, it's all about providing an experience to a customer by helping then, not making them feel that they are being waiting or hold whereas good is just about providing then with the resolution stepping aside a couple of facts as in the time it takes, complexity of the problem and how well it is handled by the executive. In great customer service all the factors such as time,resolution, satisfaction, guidance plus the assurance of help is taken into consideration all together with the same intend.

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