Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 05 Aug 2020 21:50:02 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I am still struggling. I have not been at my desk very much this week so I am behind on my emails. Are we able to schedule a time to talk on the phone? It might
 be easier that way</span></div>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Tuesday, August 4, 2020 2:50 AM<br>
<b>To:</b> Erica Melton<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span>
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<div class="MsoNormal" style="background:lightyellow"><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Erica,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>​I hope you are doing good.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Just wanted to check if you are able to login successfully?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Do let us know if you would need further assistance from us as we will leave this ticket open for another 48 hours. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Customer Service</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3797&amp;c=E,1,9F1fU7OImcbEzWpKqItnj4mO-stI3E8nApC_CWtNKEJOGMMdhyV0qRUhHnZC1q3nRF1InRuBbZ0-MnVzNiXAbYZkmoTQBiYRwZjkbRvy6S7a-wPGY35PH70,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3797</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Sun, 2 Aug at 8:28 AM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Erica,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>We receive a response from our Level 2 team. The only solution in this case may be to change the registered email to a personal one, just to reset the password. And after
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Please let us know if you would like to change your registered email address.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Kind regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3797&amp;c=E,1,w5PJLmRIM5J-IaxefPXGk8IcMUOgJg92hEzC8m8Gd39GgT1xUYEqDbMyHR3GDb-Y6OmNcK6i3N8DG7emFP1-cMWbuu0ecSto5ZDu9z_C126c7A,,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3797</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Sat, 1 Aug at 7:50 AM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Erica,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Thank you for reaching out to us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>We are checking this with our Level 2 team and will get back to you shortly.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>In the meantime, please check and make sure you are doing everything correctly:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Please <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fuk.lesmillsvirtual.com%2fvirtual%2flogin&amp;c=E,1,_gkXIo1gJOlJhQGY8Ule3T8gbLhKjmWVYa-dnTTPmaK8n7Gk2g8KyKAajniVGxWuqBpIXcr2yFftwHNWYW5fqht2aZe6fZFQSyOGgVCaWj5_GicrCA,,&amp;typo=1" rel="noreferrer">click
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>You will then be taken to the page below to enter your username:
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<b><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>IMPORTANT: once your new Scheduler password has been created please update the password on your Virtual iPads to maintain <strong><span style='font-family:"Helvetica","sans-serif"'>synchronization</span></strong> with
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Kind regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3797&amp;c=E,1,rekFMROunp1W0-GFTQEfVGLjFUI8uxM0wtGhBK9eIr1erQp8NsbMhCdaKUoSlRa9ijw3zMVUd1jhHio09igcVebcGbxelaRoOwIWj5zIocUcU4l0IuJ96Ym5fBwB&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3797</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Wed, 29 Jul at 10:46 AM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Erica,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Thanks for contacting us, to login to the Virtual Scheduler, please use your username ([email-masked]) and the password that you created (not the temporary
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>If you've forgotten your password you can reset it through the 'Reset your Password' link on the below login page:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>An email will then go to your registered email address which is: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> with instructions on how to reset your password.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Once your password has been changed, you use this new password to login to the Virtual Scheduler and the Virtual App. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>I hope this helps.  I'll leave this ticket open for another 48 hours if you need further support.</span></div>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3797&amp;c=E,1,BpoosHz0tYPX9T6K3WC9sB15sNfMomtg2bFhxI81sqQsuxmmcRF1KJ0sHz3ueS7EAOJiEclqOsLZhmse16HdivcrvAvJb4DjltB1DRLG&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3797</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Wed, 29 Jul at 9:49 AM
<span class="separator">, Erica &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>zipPostal</b></div>
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<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">78611</div>
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<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Text box</b></div>
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<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Signing into Les Mills Virtual</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Question</b></div>
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</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">I need help signing into the scheduler for first time</div>
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</td>
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<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Customer</b></div>
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<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Yes</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Username</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">[email-masked]</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Phone</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">512-756-6180</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Comments</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>utm_source</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>utm_campaign</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>utm_medium</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>utm_code</b></div>
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<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Last_Name</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
</tbody>
</table>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif";border:solid windowtext 1.0pt;padding:0in'><img width="1" height="1" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA5MDk5ODIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Du2EGpI9vBmLtwiA0OMAVpzLd53MO5tcsb6aC70cEr0" alt="Image removed by sender."></span><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'></span>
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<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>3797:859387</span><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3797