Subject: Re: LSM Joining Case Test - Suman Ram
From: Suman Ram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Aug 2020 07:42:10 -0400

| | LSM Joining Case Test

Name | Suman Ram
E-mail | [email-masked]
Phone Number | (91) 9062381321
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected this blurb as I believe that in today's degital world it is very common to issue an e-ticket and deliver it to the customer's e-mail address in case he/she will not be available to take the delivery at the given address and if someone is having an e-ticket then it's not necessary to have or carry a physical ticket for the event. Also here we are advising the customer to add the address where he/she is traveling along with the date of travel so that, if we are unable to deliver the tickets on the original given address before the departure we can deliver it to the another address where the customer is travelling. Although, the e-ticket can be sufficient we also can deliver the physical ticket to the customer if he/she isn't available at the original address. Hence, asking for the date and the destination adress of travel is adding an additional benefit for the customer as well as the company in order to satisfy the customer's need and keeping the customer happy with the service. Also we are asking the customer to provide the contactable number so that we can keep in touch with the customer regarding his /her delivery. If we will get in touch with the customer for his request and will inform the customer about the progress and the flow then they will not feel left around the corner and they will get to know that we care about them as a customer and we are not only limited till selling our products but also will look forward for after sales services if they need any. It is also important to keep in touch with customers in their after sells requirements so that they don't feel like we don't care about the customer's needs and only  know how to convince them to buy our products. So as per me this blurb fits really well from the customer service point of view.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Well, according to me in a good customer service we try to resolve the customer's issue or fullfil their request without making it hard for them. We listen to their issue or request and try to resolve it from our end as soon as possible. But in a great customer service, we listen to the customer, try to find a root cause (if any), and try to resolve it as soon as possible, also if it is taking more time than expected then we have to get back to the customer explaining the situation that it's taking some time and we are working on it. Sometimes it can take some more time to get the issue resolved but it is necessary to keep the customer updated. Also we will have to make sure the no other customer will have to face the same issue again in the future that is why we try to find the root cause of any issue in a great customer service.

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