Subject: New Reply Received - Blunsdon Fitness second virtual studio
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 01 Aug 2020 16:38:44 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Blunsdon Fitness second virtual studio  Ticket comment <div>Thank you so much! <br><br>
</div>
<div dir="ltr">Sent from mobile device. ** This email may contain errors **</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 1 Aug 2020, at 16:06, Danielle Dunn &lt;[email-masked]&gt; wrote:<br><br>

</div>
<blockquote><div dir="ltr">

<div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Hi All,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Sorry I haven’t had access to my laptop until now – I’ve added a second studio to the account for you.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Thank you</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"> </span></div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:3.75pt 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal">
<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Danielle Dunn</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'></span>
</div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'> | </span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Customer Support – Operations</span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills UK</span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'> | </span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#7A7A7A;text-decoration:none">[email-masked]</span></a></span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a></span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:4.5pt 4.5pt 4.5pt 4.5pt">
<div class="MsoNormal"><a href="http://www.lesmills.com/united" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;text-decoration:none"></span></a></div>
<div><a href="http://www.lesmills.com/united" target="_blank" rel="noreferrer">&lt;image001.jpg&gt;</a></div>
<span style="font-size:1.0pt"><div></div></span><div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 22.5pt 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;text-decoration:none"></span></a></div>
<div><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer">&lt;image002.png&gt;</a></div>
<span style="font-size:1.0pt"><div></div></span><div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><a href="https://www.facebook.com/LesMillsUK" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;text-decoration:none"></span></a></div>
<div><a href="https://www.facebook.com/LesMillsUK" target="_blank" rel="noreferrer">&lt;image003.png&gt;</a></div>
<span style="font-size:1.0pt"><div></div></span><div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><a href="https://www.instagram.com/lesmillsuk" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;text-decoration:none"></span></a></div>
<div><a href="https://www.instagram.com/lesmillsuk" target="_blank" rel="noreferrer">&lt;image004.png&gt;</a></div>
<span style="font-size:1.0pt"><div></div></span><div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><a href="https://www.linkedin.com/company/les-mills-uk-lmuk-" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;text-decoration:none"></span></a></div>
<div><a href="https://www.linkedin.com/company/les-mills-uk-lmuk-" target="_blank" rel="noreferrer">&lt;image005.png&gt;</a></div>
<span style="font-size:1.0pt"><div></div></span><div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><a href="https://www.youtube.com/user/lesmillsgroupfitness" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;text-decoration:none"></span></a></div>
<div><a href="https://www.youtube.com/user/lesmillsgroupfitness" target="_blank" rel="noreferrer">&lt;image006.png&gt;</a></div>
<span style="font-size:1.0pt"><div></div></span><div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><a href="https://twitter.com/lesmills" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;text-decoration:none"></span></a></div>
<div><a href="https://twitter.com/lesmills" target="_blank" rel="noreferrer">&lt;image007.png&gt;</a></div>
<span style="font-size:1.0pt"><div></div></span><div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</div>
<div class="MsoNormal"><span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ben Clifford &lt;[email-masked]&gt;
<br>
<b>Sent:</b> 01 August 2020 14:44<br>
<b>To:</b> Support &lt;[email-masked]&gt;<br>
<b>Cc:</b> Lucy Ferris &lt;[email-masked]&gt;; Danielle Dunn &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Blunsdon Fitness second virtual studio</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Hi Lucy,</div>
<div></div>
<div>
<div class="MsoNormal"></div>
<div> </div>
</div>
<div>
<div class="MsoNormal">Thanks for chasing,  what are the realistic chances of getting this running today please? If we have to cancel all the classes today it would be better to do it sooner rather than later </div>
<div></div>
</div>
<div>
<div class="MsoNormal"></div>
<div> </div>
</div>
<div>
<div class="MsoNormal">Kind regards,</div>
<div></div>
</div>
<div>
<div class="MsoNormal"></div>
<div> </div>
</div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt">Ben</div>
<div></div>
<div>
<div class="MsoNormal">Sent from mobile device. ** This email may contain errors **</div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<br>
<br>
</div>
<div></div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal" style="margin-bottom:12.0pt">On 1 Aug 2020, at 13:27, Les Mills International &lt;[email-masked]&gt; wrote:</div>
<div></div>
</blockquote>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal"></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Lucy,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your prompt response.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​I will wait for your updates.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3810" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3810</a></span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sun, 2 Aug at 1:22 AM
<span class="separator">, Lucy &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Olesia,
</span></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The only thing I can do is try and contact Danielle. I will get back to you.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Lucy </span></div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Sent from my iPhone</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"> </span></div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:3.75pt 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal">
<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Lucy Ferris</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>
</span>
</div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'> | </span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Customer Experience Manager ‑ South West</span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills UK</span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'> | </span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#7A7A7A;font-weight:normal;text-decoration:none'>[email-masked]</span></strong></a></span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a></span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:4.5pt 4.5pt 4.5pt 4.5pt">
<div class="MsoNormal"><span style="font-size:1.0pt"><a href="http://www.lesmills.com/united" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"></span></a></span></div>
<div><a href="http://www.lesmills.com/united" target="_blank" rel="noreferrer">&lt;~WRD0000.jpg&gt;</a></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 22.5pt 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"></span></a></span></div>
<div><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer">&lt;~WRD0000.jpg&gt;</a></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"><a href="https://www.facebook.com/LesMillsUK" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"></span></a></span></div>
<div><a href="https://www.facebook.com/LesMillsUK" target="_blank" rel="noreferrer">&lt;~WRD0000.jpg&gt;</a></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"><a href="https://www.instagram.com/lesmillsuk" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"></span></a></span></div>
<div><a href="https://www.instagram.com/lesmillsuk" target="_blank" rel="noreferrer">&lt;~WRD0000.jpg&gt;</a></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"><a href="https://www.linkedin.com/company/les-mills-uk-lmuk-" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"></span></a></span></div>
<div><a href="https://www.linkedin.com/company/les-mills-uk-lmuk-" target="_blank" rel="noreferrer">&lt;~WRD0000.jpg&gt;</a></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"><a href="https://www.youtube.com/user/lesmillsgroupfitness" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"></span></a></span></div>
<div><a href="https://www.youtube.com/user/lesmillsgroupfitness" target="_blank" rel="noreferrer">&lt;~WRD0000.jpg&gt;</a></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"><a href="https://twitter.com/lesmills" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"></span></a></span></div>
<div><a href="https://twitter.com/lesmills" target="_blank" rel="noreferrer">&lt;~WRD0000.jpg&gt;</a></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On 1 Aug 2020, at 13:03, Les Mills International &lt;[email-masked]&gt; wrote:</span></div>
<div></div>
<div></div>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Lucy,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your response.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Unfortunately, I cannot do this on my end, I have no authority. This can be done only by the Sales Force Team.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3810" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3810</a> </span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sun, 2 Aug at 12:08 AM
<span class="separator">, Lucy &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi, 
</span></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I am the Customer Experience Manager, however not able to add to the account. Danielle is able to do this, however not working today. Is there anything you can do your end
 of I give approval?</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Lucy </span></div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Sent from my iPhone</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"> </span></div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:3.75pt 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal">
<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Lucy Ferris</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>
</span>
</div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'> | </span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Customer Experience Manager ‑ South West</span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills UK</span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'> | </span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#7A7A7A;font-weight:normal;text-decoration:none'>[email-masked]</span></strong></a></span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a></span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:4.5pt 4.5pt 4.5pt 4.5pt">
<div class="MsoNormal"><span style="font-size:1.0pt"><a href="http://www.lesmills.com/united" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"></span></a></span></div>
<div><a href="http://www.lesmills.com/united" target="_blank" rel="noreferrer">&lt;~WRD0000.jpg&gt;</a></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 22.5pt 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"></span></a></span></div>
<div><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer">&lt;~WRD0000.jpg&gt;</a></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"><a href="https://www.facebook.com/LesMillsUK" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"></span></a></span></div>
<div><a href="https://www.facebook.com/LesMillsUK" target="_blank" rel="noreferrer">&lt;~WRD0000.jpg&gt;</a></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"><a href="https://www.instagram.com/lesmillsuk" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"></span></a></span></div>
<div><a href="https://www.instagram.com/lesmillsuk" target="_blank" rel="noreferrer">&lt;~WRD0000.jpg&gt;</a></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"><a href="https://www.linkedin.com/company/les-mills-uk-lmuk-" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"></span></a></span></div>
<div><a href="https://www.linkedin.com/company/les-mills-uk-lmuk-" target="_blank" rel="noreferrer">&lt;~WRD0000.jpg&gt;</a></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"><a href="https://www.youtube.com/user/lesmillsgroupfitness" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"></span></a></span></div>
<div><a href="https://www.youtube.com/user/lesmillsgroupfitness" target="_blank" rel="noreferrer">&lt;~WRD0000.jpg&gt;</a></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"><a href="https://twitter.com/lesmills" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"></span></a></span></div>
<div><a href="https://twitter.com/lesmills" target="_blank" rel="noreferrer">&lt;~WRD0000.jpg&gt;</a></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On 1 Aug 2020, at 11:29, Les Mills International &lt;[email-masked]&gt; wrote:</span></div>
<div></div>
<div></div>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Ben,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to us today.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I checked your account and found that the second studio was not added to your account, so you can see this error message: "It looks like there are no studios that can be
 registered." Only Customer Experience Manager has the authority to make changes to your account and add a new studio.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>@Hi Lucy and Danielle,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We need your support. Could you please add a second studio to the account: BLUNSDON FITNESS +. The username is [email-masked].</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Many thanks,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3810" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3810</a> </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
</blockquote>
</blockquote>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</blockquote>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span></div>
<div></div>
<div></div>
</div>
</div>
</blockquote>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222;background:white'>Nevaya Limited registered in England and Wales no. 04686042. The Ridge, Blunsdon, Swindon, Wiltshire, SN26 7AD, United Kingdom.</span></div>
<div></div>
<div>This email and any attachments are sent in confidence and are not intended to be read by any person other than an intended recipient. The recipient is responsible for conducting the appropriate virus checks and whilst appropriate security measures are in
 place, we give no warranty, express or implied, that this email is free of viruses or that its transmission has been secure.</div>
<div></div>
<div>If you receive this email in error, please contact us on +44(0)3302 020520 and permanently delete this email. Any use, copying or dissemination of this email or any information contained in it to anyone other than an intended recipient is prohibited.</div>
<div></div>
<div>Any and all communications sent to us may be monitored and/or stored by us to ensure compliance with relevant legislation, rules, and policies. All communications are handled in full compliance with current data protection legislation including, but not
 limited to, EU Regulation 2016/679 General Data Protection Regulation (“GDPR”). For further information please refer to our Privacy Policy <a href="http://www.nevaya.com/privacy-policy.html" target="_blank" rel="noreferrer">http://www.nevaya.com/privacy-policy.html</a>
</div>
<div></div>
</div>

</div></blockquote>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3810