Subject: New Reply Received - Blunsdon Fitness second virtual studio
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 01 Aug 2020 13:44:07 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Blunsdon Fitness second virtual studio  Ticket comment <div>Hi Lucy,</div>
<div><br></div>
<div>Thanks for chasing,  what are the realistic chances of getting this running today please? If we have to cancel all the classes today it would be better to do it sooner rather than later </div>
<div><br></div>
<div>Kind regards,</div>
<div><br></div>
<div>Ben<br><br><div dir="ltr">Sent from mobile device. ** This email may contain errors **</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 1 Aug 2020, at 13:27, Les Mills International &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Lucy,</div>
<div><br></div>
<div dir="ltr">Thank you for your prompt response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">​I will wait for your updates.<br>
</div>
<div dir="ltr">​<br>
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<div dir="ltr">​Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br>
</div>
<div dir="ltr">
<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3810" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3810</a>
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              On
              Sun, 2 Aug at  1:22 AM
              <span class="separator">,  Lucy &lt;[email-masked]&gt;  wrote:
              <div>Hi Olesia,
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<div>The only thing I can do is try and contact Danielle. I will get back to you.</div>
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<div>Lucy <br>
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<div dir="ltr">Sent from my iPhone</div>
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<td align="left" style="vertical-align:top;font-family:Arial">Lucy Ferris<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px">​</span>
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<td align="left" style="vertical-align:top;font-family:Arial">Customer Experience Manager ‑ South West</td>
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<td align="left" style="vertical-align:top;font-family:Arial">Les Mills UK</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7A7A7A" rel="noreferrer"><strong style="font-weight:400">[email-masked]</strong></a></td>
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<a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a><br>
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<tr style="font-size:0"><td align="left" style="padding:0;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal"><tbody><tr style="font-size:0"><td align="left" style="padding:6px;vertical-align:top"><a href="http://www.lesmills.com/united" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA1OTgwMTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.tg46OaRBYFWqrPpA-NNWzYx9PJlH3qIPt4vWvGILVWg" alt="" style="font-size:0"></a></td></tr></tbody></table></td></tr>
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<td align="left" style="vertical-align:top"><a href="http://www.lesmills.com/" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA1OTgwMTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Ez6I2_3XqDccJA8bIbosmk8hNsrALw-oZoMKhYXkr5U" alt="" style="font-size:0"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.facebook.com/LesMillsUK" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA1OTgwMTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.3VP0yEQQVnpEmGTUJL3bwDTcUBwfVmvQ4P01DjXfTLc" alt="" style="font-size:0"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.instagram.com/lesmillsuk" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA1OTgwMTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.SgzyM0VkMglMUe_dl1KxRi47mKthXol1_inlNil8kX4" alt="" style="font-size:0"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.linkedin.com/company/les-mills-uk-lmuk-" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA1OTgwMTgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.mV_iulve59evrpjuMThv6G5UtStRpe7L5gnfzF8zs-E" alt="" style="font-size:0"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.youtube.com/user/lesmillsgroupfitness" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA1OTgwMTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Lfs4923ReHqQjIGQAm06RnGkRvkvDjlkZRSnDzwl7ek" alt="" style="font-size:0"></a></td>
<td align="left" style="vertical-align:top"><a href="https://twitter.com/lesmills" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA1OTgwMjAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.fvpOTHKoBQEuELaGdW6WugU80fHCSG-9tachUdfT0uo" alt="" style="font-size:0"></a></td>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 1 Aug 2020, at 13:03, Les Mills International &lt;[email-masked]&gt; wrote:<br>
<br>

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<div dir="ltr">Hi Lucy,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for your response.</div>
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<div dir="ltr">Unfortunately, I cannot do this on my end, I have no authority. This can be done only by the Sales Force Team.</div>
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<div dir="ltr">Kind regards,<br>
</div>
<div dir="ltr">Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3810" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3810</a>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 2 Aug at 12:08 AM <span class="separator">
, Lucy &lt;[email-masked]&gt; wrote:
<div>Hi,  </div>
<div>
<br>
</div>
<div>I am the Customer Experience Manager, however not able to add to the account. Danielle is able to do this, however not working today. Is there anything you can do your end of I give approval?</div>
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<br>
</div>
<div>Thanks</div>
<div>
<br>
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<div>Lucy <br>
<br>
<div dir="ltr">Sent from my iPhone</div>
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<td align="left" style="vertical-align:top;font-family:Arial">Lucy Ferris<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px">​</span>
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<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial">Customer Experience Manager ‑ South West</td>
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<td align="left" style="vertical-align:top;font-family:Arial">Les Mills UK</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7A7A7A" rel="noreferrer"><strong style="font-weight:400">[email-masked]</strong></a></td>
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<a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a><br>
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<td align="left" style="vertical-align:top"><a href="https://www.facebook.com/LesMillsUK" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA1OTYyNjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.T67r8fJJdzuXH7u4o_zSaBIYyz-IIHba0BPNro6JWLk" alt="" style="font-size:0"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.instagram.com/lesmillsuk" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA1OTYyNjIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.NbvxSCZYZTY98WDxpyJF2SrhbGJXvQSyI7IZ_JoDNvs" alt="" style="font-size:0"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.linkedin.com/company/les-mills-uk-lmuk-" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA1OTYyNjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.JMORLURC9tDdbXx7svchOVCJIVr52jkzYQ5agVVBO3Q" alt="" style="font-size:0"></a></td>
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<div>On 1 Aug 2020, at 11:29, Les Mills International &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Ben,</div>
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<br>
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<div dir="ltr">Thank you for reaching out to us today.<br>
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<div>
<br>
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<div dir="ltr">I checked your account and found that the second studio was not added to your account, so you can see this error message: "It looks like there are no studios that can be registered." Only Customer Experience Manager has the authority to make
 changes to your account and add a new studio.<br>
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<div dir="ltr"> <br>
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<div dir="ltr">@Hi Lucy and Danielle,</div>
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<div dir="ltr">We need your support. Could you please add a second studio to the account: BLUNSDON FITNESS +. The username is [email-masked].</div>
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<div dir="ltr">​Many thanks,<br dir="ltr">
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<div dir="ltr">
<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3810" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3810</a> </div>
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