Subject: Tech Support Candidate - Ruchi Poddar
From: Ruchi Poddar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Aug 2020 04:35:09 -0400

| | Tech Support Test

Name | Ruchi Poddar
E-mail | [email-masked]
Phone Number | (+91) 8653835497
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector- 15, Noida- 201301

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trugo Travels Pvt. Ltd., Ireland | Project Manager | 31/05/2020 | 36,000
Previous Employer 1 | SLW Media Pvt. ltd., India | Manager- Marketing & Sales | 22/04/2019 | 30,000
Previous Employer 2 | N.A. | N.A. | N.A. | N.A.

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The following steps I would like to follow:
1) Firstly, check the website link is spell correctly
2) If it is correct, I will check my internet connection, if it is in active mode
3) If this still isn't a problem, I will try another browser

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Well, I believe that the customers are the base of any business. Whether the business is goods related or services, customers are the top notch priority. So what I understand by the good customer service is when you serve them nicely when they are dealing with you. On the other hand great customer service implies when you treat the customer same way even after sales i.e., maintaining a good relationship in order to make them a permanent customer. That includes post sales services, festive greetings, emailing about seasonal offers and gifts, etc.
What according to you makes you a good candidate for customer service or technical support job? | I really want to elaborate this. First of all, I understand that I'm a good and helping person in my daily life as well. And when I'm getting paid for helping customers, it becomes my job to help them, be kind to them, understanding them and solving their issues. Apart from that, I'm industrious. Yes, one thing I know very well that is hard work. I put my effort in everything required, whether I'm baking a cake or taking out prints of some documents in my office. Perfection is my weakness. I would go beyond my limit to achieve that. And as said above, customers are the base, I would really do my level best to have a hold on them.

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