Subject: Tech Support Candidate - gaurav Nath
From: gaurav Nath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Aug 2020 04:13:02 -0400

| | Tech Support Test

Name | gaurav Nath
E-mail | [email-masked]
Phone Number | (91) 7578048254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vuison telecom pvt ltd | CSA | CURRENT | 15000
Previous Employer 1 | Magicbricks | RM | 12/03/2020 | 15000
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check the URL of the website if it is correct then its okay, if its not correct then need to correct it.
Secondly we will check our internet connection or wifi network.
Thirdly we will check if the website is active or block.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer service is that, listening to the customer's queries attentively and carefully.
Understand the customer's problem and resolve it as soon as possible.
Great customer service requires to go above and beyond customer expectations.

What according to you makes you a good candidate for customer service or technical support job?

Self motivated, adaptable, detail oriented.
Go above and beyond customer expectations.

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