Subject: Tech Support Candidate - Rupali Moza
From: Rupali Moza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Aug 2020 03:26:59 -0400

| | Tech Support Test

Name | Rupali Moza
E-mail | [email-masked]
Phone Number | (110049) 9682316254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | South extension part 1

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Holidays Club | Customer Retention Manager | Presently working | 30000
Previous Employer 1 | Brite Neon Signs Pvt. Ltd | Operations Manager | 30th june 2019 | 20000
Previous Employer 2 | VMC Pvt. ltd | Operations coordinator | 25th Jan 2017 | 16,666

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firstly I will call to my network provider to troubleshoot the problem.
2. Then I will make them understand about my problem that I am not able to browse the site and ask them to troubleshoot the problem online.
3.Then as per their instructions I will troubleshoot the problem with their help.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Resolve the customer query before the given timeframe.
What according to you makes you a good candidate for customer service or technical support job? | For a customer support job a candidate must have soft and good communication skill and as per my lookup I have soft skill with which I can understand the customers query very calmly and provide them a resolution as per their satisfaction.

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