Subject: Tech Support Candidate - Neha Jatav
From: Neha Jatav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Aug 2020 03:16:00 -0400

| | Tech Support Test

Name | Neha Jatav
E-mail | [email-masked]
Phone Number | (+91) 6395622428
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA sector 63

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hello Travel | BDM | June 2020 | 24000
Previous Employer 1 | Tech Mahindra | CSE | June 2019 | 16000
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

•Properly check the data connection after that if we are facing the same issue, we can refresh the page.
•Again Same issue are coming, then on the screen troubleshooting option is there, we need to check on there like what's the exactly problem.
•According to that we can fix the bugs.
•Sometimes site servers are very low in that case we unable to open that.
•Also check what software we are using like Mozilla, crome, we can also check on the settings.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

• The main difference between good and great customer service is that you are probably only keeping your customers satisfied.
•Somewhere you are not only keeping them satisfied.
•You need to show loyalty to the customer.
•You need to build a trust with the customers for the company.

What according to you makes you a good candidate for customer service or technical support job?

•Communication skills
•Problem solving skills
•Presentation skills

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