Subject: Korean Language Test - Sonam Tsering
From: Sonam Tsering <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 31 Jul 2020 06:43:05 -0400

| | Foreign Language Screening Test

Name | Sonam Tsering    /  (91) 8296605633    / [email-masked]
Whats your first language | Korean

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In that kind of situation, i will have two choices to handle the situation.
First one is to meet their demand. Which means to remake their order while apologising politely for my mistake.
As for the second one, i will give them something extra along with their order. Which means to add a free side items or drinks while apologising politely to the customers for my mistake.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Sonam Tsering.i am from Tibet.
I majored in buddhist philosophy from Central Institute of Higher Tibetan Studies.
I am good in Chinese language and i have experience of 5 years as the Chinese translator in two different companies. Which are Dell and TCS.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | 提供优质客户服务与优质客户服务之间的主要区别在于，在前一种情况下，你可能只是勉强保持客户的满意。而在后者中，你不不仅使他们满意，还是他们冲诚! 这里非常重要的区别-许多服务提供商并不是总是得到这一区别。
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | 我想承认，我从过去的经验中学到了所有工作技能，这些经验在您的组织中实施后，可以为这个受最近的带来很多价值和成长。我认为，所有提供的工作建设角色将随着组织的发展而达到我的目的。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

每个人的一生都有许多的是时该。但是，其中有一些在我们得的记忆中留下了不可磨灭的烙印。我最难忘的时刻之一与在Manali 度过的美好假期有关。路行打破了我们日常的单调。感谢上帝，哪里有许多美丽的地方，我们忘记了生活中所有的压力和烦恼! 我有机会去到这样一个极度自然美丽的地方，哪里的和平与原始的田园风光并未受到现代工业竞争影响。在暑假期间，我有机会参观了Manali及其附近的景点。
’最好的部分是吗拿里的路程。我们一大早出发。当我们的汽车驶向喜马拉雅山的蜿蜒小路时，李节的热量开始。从桑大而内加而尔到吗拿里的车程真是令人赏心悦目。在蜿蜒曲折的道路两旁，无与伦比的西尔万风光令人为观的远景舒暖了有眼睛。还舒暖了宁静的灵魂。深深的山谷，有纯净的清脆胁迫，田园，风光，田园版的人类住去，遥远的白羊在蔚蓝的天空的天木穆下在山坡放穆的一瞥，是进入这个天堂的绝佳礼物，我不希望去动其结束。当我们接近吗哪里时。啥爱变得越来越高。吗哪里及其周边地区的和平，安宁和气息非凡。

| |