Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 31 Jul 2020 10:29:04 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">We have just changed that on the system but the Error Message is still showing? Any Ideas?</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Kind regards</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Lauren</span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, July 31, 2020 1:51 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Lauren Downey &lt;[email-masked]&gt;; Sarah Sibai &lt;[email-masked]&gt;; [email-masked]; Selina Zeiser &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​Hi Lauren,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​Thank you for quick response and fixing this.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I see one of the component's under programs is still incorrect.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I would suggest you to remove the component shown below: </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>And add the component shown below:</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";border:solid windowtext 1.0pt;padding:0in'><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA1MzM4MjYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.895h2MNgIn_NYTaYcFD9SbixOIYD9vb0epa_iosrve0" alt="Image removed by sender."></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​I hope once this is done and once the scheduler synchronizes with the Sales Force the issue would be resolved.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Do let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best regards,<br>
Pritish<br>
Customer Service<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3805" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3805</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Fri, 31 Jul at 9:38 PM
<span class="separator">, Lauren Downey &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Hi Pritish</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Thanks for the super quick response.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>We have amended the account so it is now be showing as Active.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>I have just tried logging into the Scheduler again but the same error message keeps appearing.  Any ideas?  Maybe it take a little while for the account
 to recognise the changes?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Many thanks</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Lauren
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, July 31, 2020 12:20 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Lauren Downey &lt;[email-masked]&gt;; Sarah Sibai &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Katrina,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your time on call today.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>As discussed, the Les Mills representative who on-boarded you will be able to help with this issue as it is linked to the account creation. ​</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>@ Hi Sarah, Lauren,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>It seems that the Les Mills Virtual account has some issues due to which the customer is receiving the below error message. Also, when we check on the Virtual Programs we see it
 shows cancellation pending which is strange for a new account.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Could you please check and resolve the account related issue so that the scheduler can start working and customer can schedule virtual class. Please treat this urgent as they have
 a launch this Sunday and need it fixed asap. Thank you for your support. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3805" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3805</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Fri, 31 Jul at 8:18 PM
<span class="separator">, Katrina &lt;[email-masked]&gt; wrote:
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<h2><span style='font-family:"Helvetica Neue"'>Submitted data <div></div></span></h2>
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<div class="MsoNormal">VIRTUAL SET UP</div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Comments</b></div>
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<div class="MsoNormal">I have already sign in and my first time to schedule a class and we will be launching new programs on Saturday 01-Aug-2020. Please help me as soon as possible.</div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>utm_source</b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>utm_campaign</b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>utm_medium</b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>utm_code</b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Last_Name</b></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";border:solid windowtext 1.0pt;padding:0in'><img width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA1MzM4MjcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.btvvVxf--wLwboUx6EjoVJh0j8qJ1Sret1v9kGC3RhM" alt="Image removed by sender. Image removed by sender."></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3805:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3805:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3805