Subject: Ticket re-opened - [#3799] Re-activating "Super User" passcode on IPad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 31 Jul 2020 06:31:06 +0000

Hi Pritish Nandi,  Ticket “#3799 – Re-activating “Super User” passcode on IPad” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3799 to view the ticket.  Ticket comment    
Thanks for your help. 
 
 I have managed to reset our passcode  
🙂   

 

 

 
 
 Danielle 
 Simpson 
 Fitness 
 Instructor & Personal Trainer 
 Bootle 
 Leisure Centre 

 

   
Phone: 0151 330 3301  

   

   
Web pages: 
https://www.sefton.gov.uk/activesefton  

                        
https://www.sefton.gov.uk/ptprofiles 

                       
https://www.activatefitnesspromo.com/ 

  

 

  

 

 

 

 

   
 From: Les Mills International <[email-masked]> 
Sent: 29 July 2020 14:27 
To: Danielle Simpson <[email-masked]> 
Cc: Peter Duffy <[email-masked]>; Nicola Keatley <[email-masked]> 
Subject: Re: Re-activating “Super User” passcode on IPad 

 
 
 Hi Danielle, 
 ​ 
 Thank you for contacting us today. 
 ​  
 To set your IPad passcode please go to iPad Settings, then depending on your model, tap one of the following: 
Face ID & Passcode or 
Touch ID & Passcode >Tap Turn Passcode On (green).   
 ​  
 Also please check your Guided access settings:  
  SETTINGS>ACCESSIBILITY 
Toggle Guided Access to ON (Green) – advised to use a Passcode for this which can be activated within these settings. 
 Display Auto Lock > set to default 
 ​  
 Guided Access helps you stay focused on a task by temporarily restricting iPad to a single App. This feature will help protect access to your iPad and Les Mills Virtual App from unexpected interference.  
 To start a Guided Access session please open Les Mills Virtual App >triple-click the Home button. You can tap Options, and turn on or off any of them>tap Start.  
 To end a Guided Access session please double-click the Home button, then unlock with Touch ID (if enabled). Or triple-click the Home button, then enter the Guided Access passcode. 

 
 I hope the above is helpful.  I’ll keep this ticket open for another 48 hours if you have any further questions. 
 ​  
 Best Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3799 
 
 On Thu, 30 Jul at 12:46 AM  
, Danielle Simpson <[email-masked]> wrote: 
  
Hi, 

 
 
 I hope this email finds you well.   

 
 
 Since returning back to the gym after lockdown, we have noticed that our IPad (at Bootle Leisure Centre) is no longer locked by the Super User passcode, so anyone can click the home button and access the IPad’s home screen without needing to enter a passcode.  

 
 Our Admin Code is still in place to lock the Les Mills Virtual app, it’s just our Super User code we need assistance with.   

 
 
 Any help with how we can reinstall this passcode would be greatly appreciated.   

 
 
 Kind Regards,   

 

 

 Danielle 
 Simpson 
 Fitness 
 Instructor & Personal Trainer 
 Bootle 
 Leisure Centre 

 

   
Phone: 0151 330 3301  

   

   
Web pages: 
https://www.sefton.gov.uk/activesefton  

                        
https://www.sefton.gov.uk/ptprofiles 

                       
https://www.activatefitnesspromo.com/ 

  

 

  

 

 

 

 

  
 
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This message is intended for named addressees only and may contain confidential, privileged or commercially sensitive information. If you are not a named addressee and this message has come to you in error you must not copy, distribute or take any action on 
 its content. Please return the message to the sender by replying to it immediately and then delete it from your computer and destroy any copies of it. 
 
All e-mail communications sent to or from Sefton Metropolitan Borough Council may be subject to recording and / or monitoring in accordance with current legislation. 
 
This message does not create or vary any contractual relationship between Sefton Metropolitan Borough Council and you. 
 
Internet e-mail is not a 100% secure communication medium and Sefton Metropolitan Borough Council does not accept responsibility for changes made to this message after it was sent. 
 
Whilst all reasonable care has been taken to ensure that this message is virus-free, it is the recipient’s responsibility to carry out virus checks as appropriate and ensure that the onward transmission, opening or use of this message and any attachments will 
 not adversely affect their systems or data. Sefton Metropolitan Borough Council does not accept any responsibility in this regard.