Subject: New Reply Received - Re-activating "Super User" passcode on IPad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 31 Jul 2020 06:31:06 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re-activating "Super User" passcode on IPad  Ticket comment <div style="color: rgb(0, 0, 0); font-family: Calibri,Arial,Helvetica,sans-serif; font-size: 12pt">
Thanks for your help.</div>
<div style="color: rgb(0, 0, 0); font-family: Calibri,Arial,Helvetica,sans-serif; font-size: 12pt">
I have managed to reset our passcode <span id="&#128578;" style="font-family: EmojiFont,'Apple Color Emoji','Segoe UI Emoji', NotoColorEmoji,'Segoe UI Symbol','Android Emoji',EmojiSymbols">
&#128578;</span> <br>
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 Simpson</span></strong></span></span></span></span></span></div>
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<strong></strong><span style="font-family: Calibri,Helvetica,sans-serif"><strong>Phone:</strong> 0151 330 3301<span style="font-family: Calibri,Helvetica,sans-serif"> </span><span></span></span>
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<a id="LPlnk947873" href="https://www.sefton.gov.uk/ptprofiles" target="_blank" rel="noreferrer"><span style="color: windowtext; font-family: Calibri,Helvetica,sans-serif">https://www.sefton.gov.uk/ptprofiles</span></a><span><span style='font-family: Calibri,Helvetica,sans-serif,serif,"EmojiFont"'></span></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> 29 July 2020 14:27<br>
<b>To:</b> Danielle Simpson &lt;[email-masked]&gt;<br>
<b>Cc:</b> Peter Duffy &lt;[email-masked]&gt;; Nicola Keatley &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re-activating "Super User" passcode on IPad
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<div dir="ltr">Hi Danielle,</div>
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<div dir="ltr">Thank you for contacting us today.</div>
<div dir="ltr">​<br>
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<div dir="ltr">To set your IPad passcode please go to iPad Settings, then depending on your model, tap one of the following:<br>
Face ID &amp; Passcode or<br>
Touch ID &amp; Passcode &gt;Tap Turn Passcode On (green). <br>
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<div dir="ltr">​<br>
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<div dir="ltr">Also please check your Guided access settings: </div>
<div dir="ltr"> SETTINGS&gt;ACCESSIBILITY<br>
Toggle Guided Access to ON (Green) – advised to use a Passcode for this which can be activated within these settings.<br>
 Display Auto Lock &gt; set to default</div>
<div dir="ltr">​<br>
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<div dir="ltr">Guided Access helps you stay focused on a task by temporarily restricting iPad to a single App. This feature will help protect access to your iPad and Les Mills Virtual App from unexpected interference.<br>
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<div dir="ltr">To start a Guided Access session please open Les Mills Virtual App &gt;triple-click the Home button. You can tap Options, and turn on or off any of them&gt;tap Start. </div>
<div dir="ltr">To end a Guided Access session please double-click the Home button, then unlock with Touch ID (if enabled). Or triple-click the Home button, then enter the Guided Access passcode.</div>
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<div dir="ltr">I hope the above is helpful.  I’ll keep this ticket open for another 48 hours if you have any further questions.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3799" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3799</a>
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<blockquote class="x_freshdesk_quote">On Thu, 30 Jul at 12:46 AM <span class="x_separator">
, Danielle Simpson &lt;[email-masked]&gt; wrote:
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Hi,</div>
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I hope this email finds you well.</div>
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<div style="color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt">
Since returning back to the gym after lockdown, we have noticed that our IPad (at Bootle Leisure Centre) is no longer locked by the Super User passcode, so anyone can click the home button and access the IPad's home screen without needing to enter a passcode.<br>
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Our Admin Code is still in place to lock the Les Mills Virtual app, it's just our Super User code we need assistance with.</div>
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Any help with how we can reinstall this passcode would be greatly appreciated.</div>
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Kind Regards,</div>
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 Simpson</span></strong></span></span></span></span></span></div>
<div style="margin-top:0px; margin-bottom:0px"><span style='font-family:"Times New Roman",serif'><span style="font-family:Calibri,Helvetica,sans-serif"><span style="font-family:Calibri,Helvetica,sans-serif"><span><span style="font-family:Calibri,Helvetica,sans-serif"><span style="color:rgb(117,123,128); font-family:Calibri,Helvetica,sans-serif"><strong><span style="color:rgb(0,111,201)">Fitness
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<strong></strong><span style="font-family:Calibri,Helvetica,sans-serif"><strong>Phone:</strong> 0151 330 3301<span style="font-family:Calibri,Helvetica,sans-serif"> </span><span></span></span>
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<span style="font-family:Calibri,Helvetica,sans-serif">                      </span>
<a id="LPlnk947873" href="https://www.sefton.gov.uk/ptprofiles" target="_blank" rel="noreferrer"><span style="color:windowtext; font-family:Calibri,Helvetica,sans-serif">https://www.sefton.gov.uk/ptprofiles</span></a><span><span style='font-family:Calibri,Helvetica,sans-serif,serif,"EmojiFont"'></span></span>
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<span><span style='font-family:Calibri,Helvetica,sans-serif,serif,"EmojiFont"'><span style="font-family:Calibri,Helvetica,sans-serif">                     
</span><a id="LPlnk360084" href="https://www.activatefitnesspromo.com/" target="_blank" rel="noreferrer"><span style="font-family:Calibri,Helvetica,sans-serif">https://www.activatefitnesspromo.com/</span></a></span></span>
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