Subject: Ticket re-opened - [#3793] Reinstate Account
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jul 2020 16:22:26 +0000

Hi Pritish Nandi,  Ticket “#3793 – Reinstate Account” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3793 to view the ticket.  Ticket comment   Ah thank you, it appears to be working. 
   
 Many thanks for coming back to me.   
 Best Regards  Tom   
 MD / S&C Coach / Sports Therapist  

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 On 30 Jul 2020, at 14:35, Les Mills International <[email-masked]> wrote:  

 Hi Tom, 
 ​ 
 Thank you for the screenshot, it is very helpful. 
 ​  
 I can see that you don’t have any device linked with Studio 3.  
 Please try to force close the APP and off the screen and reopen the APP: 
 ​  
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000154214-how-to-force-close-the-app 
 ​  
 If it won’t help, please delete the App and re-download the App via the App store.  
 Log into the  App with your Virtual username and password and select your studio from the list and download the content. Kindly make sure the iPad has a strong network connection to ensure that the content finishes downloading without interruption. 
   
 Please let us know how it goes. 
 ​  
 Best Regards, Olesia Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3793 

On
Tue, 28 Jul at  8:21 PM
,  Les Mills International <[email-masked]>  wrote:
 
 Hi Tom, 
 ​ 
 Thank you for reaching out to us. 
 ​  
 We are glad to hear that you are opened again. In order to reinstate the Virtual Account you would need to contact your Customer Experience Manager. 
 ​ 
 They would be able to get back to you on how they would be able to help reinstate the account.  
 ​  
 I will leave this ticket open for another 48 hours if you need assistance with anything else.  
 ​ 
 Best Regards, 
 Pritish 
 Customer Services 
 Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3793  

 
On
Tue, 28 Jul at  7:23 PM
,  Tom <[email-masked]>  wrote:
               Hi  
   
 Our facility is back up and running as of yesterday and we would like to reinstate our account with LesMills Virtual Spin and organise for a new direct debit set up. Would someone be able to action that for us today?   
  
 Best Regards  Tom   
 MD / S&C Coach / Sports Therapist  

The information contained in and transmitted with this e-mail is confidential and/or privileged and intended only for the person to whom it is addressed. Any unauthorised use, retransmission, dissemination or action undertaken based on this information by persons or entities other than the intended recipient is strictly prohibited. If you have received this e-mail in error, please contact [email-masked] and delete all material contained therein from your system.