Subject: New Reply Received - Reinstate Account
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jul 2020 16:22:26 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Reinstate Account  Ticket comment <div>Ah thank you, it appears to be working.</div>
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<div class="">Many thanks for coming back to me.<br class=""><div class="">
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<div>On 30 Jul 2020, at 14:35, Les Mills International &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div class="">Hi Tom,</div>
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<div dir="ltr" class="">Thank you for the screenshot, it is very helpful.</div>
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<div dir="ltr" class="">I can see that you don't have any device linked with Studio 3. </div>
<div dir="ltr" class="">Please try to force close the APP and off the screen and reopen the APP:</div>
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<div dir="ltr" class=""><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000154214-how-to-force-close-the-app" rel="noreferrer" class="">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000154214-how-to-force-close-the-app</a></div>
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<div dir="ltr" class="">If it won't help, please delete the App and re-download the App via the App store. </div>
<div dir="ltr" class="">Log into the  App with your Virtual username and password and select your studio from the list and download the content. Kindly make sure the iPad has a strong network connection to ensure that the content finishes downloading without interruption.</div>
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<div dir="ltr" class="">Please let us know how it goes.</div>
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<div dir="ltr" class="">Best Regards,<br class="">Olesia<br class="">Customer Services<br class="">Les Mills Virtual App<br class=""><br class="">Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3793" rel="noreferrer" class="">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3793</a>
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              On
              Tue, 28 Jul at  8:21 PM
              <span class="separator">,  Les Mills International &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div class="">Hi Tom,</div>
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<div dir="ltr" class="">Thank you for reaching out to us.</div>
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<div dir="ltr" class="">We are glad to hear that you are opened again. In order to reinstate the Virtual Account you would need to contact your Customer Experience Manager.</div>
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<div dir="ltr" class="">They would be able to get back to you on how they would be able to help reinstate the account. </div>
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<div dir="ltr" class="">I will leave this ticket open for another 48 hours if you need assistance with anything else. </div>
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<div dir="ltr" class="">Best Regards,</div>
<div dir="ltr" class="">Pritish</div>
<div dir="ltr" class="">Customer Services</div>
<div dir="ltr" class="">Les Mills Virtual App<br class=""><br class="">Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3793" rel="noreferrer" class="">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3793</a><br class="">
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              Tue, 28 Jul at  7:23 PM
              <span class="separator">,  Tom &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div class="">Hi </div>
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<div class="">Our facility is back up and running as of yesterday and we would like to reinstate our account with LesMills Virtual Spin and organise for a new direct debit set up. Would someone be able to action that for us today?<br class=""><div class="">
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3793