Subject: New Reply Received - RE: Les Mills FitBusiness | Getting set to re-open | World United
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jul 2020 14:19:34 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Les Mills FitBusiness | Getting set to re-open | World United  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I have managed to update the iPad so we are running the latest version.  
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I set a couple of classes to run on the schedular, but they didn’t run through the iPad, it looked like the iPad had frozen.
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<div class="MsoNormal">Best Regards,</div>
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<div class="MsoNormal"><b>Stuart Russell | Health Club &amp; Spa Manager</b></div>
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<div class="MsoNormal">T 01723 357482</div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a> | <a href="http://www.crownspahotel.com/health/" rel="noreferrer"><span style="color:#0563C1">www.crownspahotel.com/health/</span></a>
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<b>Thailand</b><b></b>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>● <a href="https://www.compasshospitality.com/hotels/bangkok/" target="_blank" rel="noreferrer"><span style="color:black">Bangkok</span></a> ● <a href="https://www.compasshospitality.com/hotels/pattaya/" target="_blank" rel="noreferrer"><span style="color:black">Pattaya</span></a> ● <a href="https://www.compasshospitality.com/hotels/chiang-mai/" target="_blank" rel="noreferrer"><span style="color:black">Chiang
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> 27 July 2020 15:10<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Stuart Russell &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: RE: Les Mills FitBusiness | Getting set to re-open | World United</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Stuart,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This is follow up email regarding your issue updating the App.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This is an email about your problem updating the app.<br>
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Were you able to update your app? Did you manage to run the diagnostic test as advised in our previous email?<br>
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Please let us know if our advice does not solve your problem.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3767" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3767</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 25 Jul at 4:04 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Stuart,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>To resolve your update issue, please run a diagnostic test. This will help diagnose the error and reconnect with the scheduler, as well as detect problems, if any. To do
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know if the diagnostics test detects any errors and what those errors are.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please try updating the application again afterwards. Let us know if this doesn't help.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3767" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3767</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 23 Jul at 10:01 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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We are checking this information with our Level 2 team and will get back to you shortly.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3767" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3767</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 23 Jul at 9:44 PM
<span class="separator">, Stuart Russell &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for that I have tried to update the app and get the following error can you advise?  We haven’t changed the user id</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzA0Njk5OTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.mVBkr6AksxizLHX9wGxN9p3T2R-dCoxAkqAERHqkkl4" alt="Image.jpeg"></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Get
<a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, July 22, 2020 7:38:07 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Stuart Russell &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: RE: Les Mills FitBusiness | Getting set to re-open | World United
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>It is true that automatic updates should be turned off, but please, whenever you need to update an app or iOS, do it manually. Here are the steps on how to update the app:</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version-</a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>To update your IOS please Go to Settings in your iPad &gt; General, then tap Software Update, tap Download and Install.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I hope the above is helpful.  I’ll keep this ticket open for another 48 hours if you have any further questions.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3767" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3767</a> </span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3767:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36070470000'>IMG_1830.jpg</a>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3767