Subject: Assigned to Group - Re: Direct Debit Mandate.pdf
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jul 2020 10:37:00 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Re: Direct Debit Mandate.pdf Hi

We are struggling to get our virtual portal to work or to login through the iPad to get our virtual spin system back up and running. Would you mind looking into our account please and see if there is anything you can do to get us back functioning?

Any help would be greatly received.

Best Regards

Tom

MD / S&C Coach / Sports Therapist

The information contained in and transmitted with this e-mail is confidential and/or privileged and intended only for the person to whom it is addressed. Any unauthorised use, retransmission, dissemination or action undertaken based on this information by persons or entities other than the intended recipient is strictly prohibited. If you have received this e-mail in error, please contact [email-masked] and delete all material contained therein from your system.

> On 30 Jul 2020, at 10:35, Danny Vickers <[email-masked]> wrote:
> 
> Morning Tom,
>  
> I think this will have to go to virtual support [email-masked] <mailto:[email-masked]>, you will need to send your screenshots to them and explain what the issue is might be something they have to fix from their end.
>  
> Let me know how you get on.
>  
> Danny
>  
>  
>  
> Danny Vickers​
>  | 
> Customer Experience Manager ‑ North
> Les Mills UK
>  | 
> [email-masked] <mailto:[email-masked]>
> tel +44 7795 681896 <tel:+44%207795%20681896>	
>  | 
> www.lesmills.com/uk <http://www.lesmills.com/uk>
>  <https://www.lesmills.com/uk/clubs-and-facilities/recovery/>
>  <http://www.lesmills.com/>	
>  <https://www.facebook.com/LesMillsUK>	
>  <https://www.instagram.com/lesmillsuk>	
>  <https://www.linkedin.com/company/les-mills-uk-lmuk->	
>  <https://www.youtube.com/user/lesmillsgroupfitness>	
>  <https://twitter.com/lesmills>
>  
> From: [email-masked] <mailto:[email-masked]> <[email-masked] <mailto:[email-masked]>> 
> Sent: 30 July 2020 07:08
> To: Danny Vickers <[email-masked] <mailto:[email-masked]>>
> Subject: Re: Direct Debit Mandate.pdf
>  
> Morning Danny
>  
> Just tried again, still have the same message showing on the iPad when you attempt to sign in. I deleted the linked iPad off the virtual portal thinking I could then reset it, but I now also can’t find a way to re-sync it?
> 
> Best Regards
> 
> Tom
>  
> MD / S&C Coach / Sports Therapist
>  
> 
> 
> 
> The information contained in and transmitted with this e-mail is confidential and/or privileged and intended only for the person to whom it is addressed. Any unauthorised use, retransmission, dissemination or action undertaken based on this information by persons or entities other than the intended recipient is strictly prohibited. If you have received this e-mail in error, please [email-masked] <mailto:[email-masked]> and delete all material contained therein from your system.
> 
> 
> On 29 Jul 2020, at 16:55, Danny Vickers <[email-masked] <mailto:[email-masked]>> wrote:
>  
> Hi Tom,
>  
> That is odd. I have requested a new pairing key so give it an hour and try again if that’s ok and let me know.
>  
> Danny
>  
>  
> Danny Vickers​
>  | 
> Customer Experience Manager ‑ North
> Les Mills UK
>  | 
> [email-masked] <mailto:[email-masked]>
> tel +44 7795 681896 <tel:+44%207795%20681896>	
>  | 
> www.lesmills.com/uk <http://www.lesmills.com/uk>
>  <https://www.lesmills.com/uk/clubs-and-facilities/recovery/>
>  <http://www.lesmills.com/>	
>  <https://www.facebook.com/LesMillsUK>	
>  <https://www.instagram.com/lesmillsuk>	
>  <https://www.linkedin.com/company/les-mills-uk-lmuk->	
>  <https://www.youtube.com/user/lesmillsgroupfitness>	
>  <https://twitter.com/lesmills>
>  
> From: [email-masked] <mailto:[email-masked]> <[email-masked] <mailto:[email-masked]>> 
> Sent: 29 July 2020 15:53
> To: Danny Vickers <[email-masked] <mailto:[email-masked]>>
> Subject: Re: Direct Debit Mandate.pdf
>  
> Hi Danny
>  
> We’re just getting this message when we login?
> 
> Best Regards
> 
> Tom
>  
> MD / S&C Coach / Sports Therapist
>  
> 
> 
> 
> 
> The information contained in and transmitted with this e-mail is confidential and/or privileged and intended only for the person to whom it is addressed. Any unauthorised use, retransmission, dissemination or action undertaken based on this information by persons or entities other than the intended recipient is strictly prohibited. If you have received this e-mail in error, please [email-masked] <mailto:[email-masked]> and delete all material contained therein from your system.
> 
> 
> 
> On 29 Jul 2020, at 14:43, Danny Vickers <[email-masked] <mailto:[email-masked]>> wrote:
>  
> Hi Tom,
>  
> Should be ready to go. Let me know if you have any issues.
>  
>  
> Danny Vickers​
>  | 
> Customer Experience Manager ‑ North
> Les Mills UK
>  | 
> [email-masked] <mailto:[email-masked]>
> tel +44 7795 681896 <tel:+44%207795%20681896>	
>  | 
> www.lesmills.com/uk <http://www.lesmills.com/uk>
>  <https://www.lesmills.com/uk/clubs-and-facilities/recovery/>
>  <http://www.lesmills.com/>	
>  <https://www.facebook.com/LesMillsUK>	
>  <https://www.instagram.com/lesmillsuk>	
>  <https://www.linkedin.com/company/les-mills-uk-lmuk->	
>  <https://www.youtube.com/user/lesmillsgroupfitness>	
>  <https://twitter.com/lesmills>
>  
> From: [email-masked] <mailto:[email-masked]> <[email-masked] <mailto:[email-masked]>> 
> Sent: 29 July 2020 11:21
> To: Danny Vickers <[email-masked] <mailto:[email-masked]>>
> Subject: Re: Direct Debit Mandate.pdf
>  
> Hi Danny 
>  
> DD mandate attached. How long before we can sync the iPad and get Spin back up and running?
>  
> 
> Best Regards
> 
> Tom
>  
> MD / S&C Coach / Sports Therapist
>  
>  
> 
> 
> 
> 
> 
> The information contained in and transmitted with this e-mail is confidential and/or privileged and intended only for the person to whom it is addressed. Any unauthorised use, retransmission, dissemination or action undertaken based on this information by persons or entities other than the intended recipient is strictly prohibited. If you have received this e-mail in error, please contact [email-masked] <mailto:[email-masked]> and delete all material contained therein from your system.
> 
> 
> 
> 
> On 28 Jul 2020, at 15:40, Danny Vickers <[email-masked] <mailto:[email-masked]>> wrote:
>  
> Here you go Tom.
> 
>  
> Danny Vickers​
>  | 
> Customer Experience Manager ‑ North
> Les Mills UK
>  | 
> [email-masked] <mailto:[email-masked]>
> tel +44 7795 681896 <tel:+44%207795%20681896>	
>  | 
> www.lesmills.com/uk <http://www.lesmills.com/uk>
>  <https://www.lesmills.com/uk/clubs-and-facilities/recovery/>
>  <http://www.lesmills.com/>	
>  <https://www.facebook.com/LesMillsUK>	
>  <https://www.instagram.com/lesmillsuk>	
>  <https://www.linkedin.com/company/les-mills-uk-lmuk->	
>  <https://www.youtube.com/user/lesmillsgroupfitness>	
>  <https://twitter.com/lesmills>
> <Direct Debit Mandate.pdf>
> 
> Sent from my iPhone
>  
>  

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3802