Subject: Ticket re-opened - [#3763] RE: Billingham Forum Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 29 Jul 2020 10:03:59 +0000

Hi Pritish Nandi,  Ticket “#3763 – RE: Billingham Forum Virtual ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763 to view the ticket.  Ticket comment   Hi, we have tried the adapter, we have music playing it’s literally the video that isn’t coming on the screen.  

 
 It still keeps saying txs input is unsupported  

 
 Thanks  

 

 

 

Christopher Harrington   
Health and Fitness Co-Ordinator 

 Tees Active Ltd 
Splash  

 01642 526251 

  

 
 P 
Please consider the environment before printing this e-mail 

 Company Registration number 29699R 
 
Registered in England 
 
VAT Registration number 830 0364 71 
 
Registered office 
 
Redheugh House 
 
Thornaby Place 
 
Thornaby 
 
Stockton-on-Tees 
 
TS17 6SG 

    

 

 From: Les Mills International <[email-masked]> 
Sent: 28 July 2020 15:08 
To: [email-masked] <[email-masked]> 
Cc: Christopher Harrington <[email-masked]>; Gail McKenna <[email-masked]>; Paul Wilkinson <[email-masked]>; Paul Bambrough <[email-masked]> 
Subject: Re: RE: Billingham Forum Virtual 

 
 
 Hi Chris, 
 ​  
 ​Thank you fro the username it is very helpful. 
 ​  
 
 We can see that BODYPUMP 108 (45 Mins) at 12:05 pm failed due to a problem connecting to the external screen. 
I’d suggest trying an alternative Apple adapter, switching out the HDMI cables or checking with your AV provider to make sure all the equipment is setup correctly, including the EDID. If you’re able to provide a schematic of your AV setup that 
 might help us establish where the problem might be. Feel free to include your AV provider in this thread so we can get that conversation going. 

 
 Here is a link to the equipment required for a smooth Virtual experience.  

  
 ​  
 We are waiting for your soon reply.  
 ​  
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App  
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763 
 
 On Wed, 29 Jul at 1:36 AM  
, Christopher Harrington <[email-masked]> wrote: 
  
 Hi, 

  

 The club is Thornaby Pavilion and the user name is 
[email-masked] 

  

 Thanks  

  

  

 
 From: Les Mills International <[email-masked]> 
 
Sent: 28 July 2020 13:35 
To: [email-masked] 
Cc: Christopher Harrington <[email-masked]>; Gail McKenna <[email-masked]>; Paul Wilkinson <[email-masked]>; Paul Bambrough <[email-masked]> 
Subject: Re: RE: Billingham Forum Virtual  

 

 

 Hi Chris, 

 
 
 ​ 

 
 
 Thank you for your quick reply. 

 

   

 
 Please provide us with the virtual username of the club where you are experiencing this issue, so that we can check your account data. 

 
 
 ​ 

 
 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App  
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763 

 

 
 On Wed, 29 Jul at 1:16 AM 
, Christopher Harrington <[email-masked]> wrote: 

 

 
 Hi, 

 

 

 
 
 We are getting a display message on the screen saying “Tx INPUT NO SIGNAL” 

 

 

 

 
 We have tested the HDMI on another device and that worked, the ipad has been updated and the diagnotics is saying its 100%. IT have checked the server and that is fine. 

 

 

 

 
 Is there anything else we can try on site or that you could look into remotely? 

 

 

 

 
 Regards 

 

   

 

 Chris 

 

 

 

 

 
 From: Danielle Dunn <[email-masked]> 
 
Sent: 28 July 2020 12:43 
To: Support <[email-masked]> 
Cc: Christopher Harrington <[email-masked]>; Gail McKenna <[email-masked]>; 
 Paul Wilkinson <[email-masked]>; Paul Bambrough <[email-masked]> 
Subject: RE: RE: Billingham Forum Virtual 

 

 

 

 
 Chris, could you please let them know what issues you are having? 

 

   

 

 Thank you 

 

   

 

 

 

 

 

 

 

 

 

 Danielle Dunn​ 

 

 

 
 
  |  

 

 
 Customer Support – Operations 

 

 

 

 

 
 
 Les Mills UK 

 

 
  |  

 

 
 [email-masked] 

 

 

 

 
 
 www.lesmills.com/uk 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 
 From: Les Mills International <[email-masked]> 
 
Sent: 28 July 2020 12:41 
To: Danielle Dunn <[email-masked]> 
Cc:  
[email-masked];  
[email-masked];  
[email-masked];  
[email-masked] 
Subject: Re: RE: Billingham Forum Virtual 

 

 

 

 

 Hi Danielle, 

 

 
 ​ 

 

 
 Thank you for contacting support today. 

 

 

 

 
 
 Unfortunately I don’t see any emails below. Could you please clarify what kind of support the customer needs. 

 

 

 

 
 
 We are looking forward to hearing from you soon. 

 

 
 ​ 

 

 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App  
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763 

 

 

 3763:859387 

 

 
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 3763:859387 

 

 
  
Any opinions or statements expressed in this e mail are those of the individual and not 
 
necessarily those of Tees Active Limited. 
 
This e mail and any files transmitted with it are confidential and solely for the use of the 
intended recipient. If you receive this in error, please do not disclose any information to 
anyone and notify the sender at the above address. 
 
Tees Active Limited`s computer systems and communications may be  
monitored to ensure effective operation of the system and for other lawful purposes. 

Although we have endeavoured to ensure that this e mail and any attachments are 
free from any virus we would advise you to take any necessary steps to ensure that 
they are actually virus free. 
 
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Any opinions or statements expressed in this e mail are those of the individual and not 
 
necessarily those of Tees Active Limited. 
 
This e mail and any files transmitted with it are confidential and solely for the use of the 
intended recipient. If you receive this in error, please do not disclose any information to 
anyone and notify the sender at the above address. 
 
Tees Active Limited`s computer systems and communications may be  
monitored to ensure effective operation of the system and for other lawful purposes. 

Although we have endeavoured to ensure that this e mail and any attachments are 
free from any virus we would advise you to take any necessary steps to ensure that 
they are actually virus free. 
 
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