Subject: Tech Support Candidate - Nikhil Tyagi
From: Nikhil Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jul 2020 11:41:47 -0400

| | Tech Support Test

Name | Nikhil Tyagi
E-mail | [email-masked]
Phone Number | (91) 7830499100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Muzaffarnagar UP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fresher | | |
Previous Employer 1 | Fresher | | |
Previous Employer 2 | Fresher | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the web address (URL) in the address bar to make sure you're going to the right webpage.
2. If you are, try to open the same webpage on another computer connected to the same network.
3. If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be done.

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing "good" customer services and delivering "great" customer services is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied - you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identifing the root of a customer's problem and working to find a solution that surpasses their expectations using in depth knowledge of the company's service is all about maintaining a positive and friendlly attitute that makes a good first impression and leaves a lasting one.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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