Subject: Ticket re-opened - [#3763] RE: Billingham Forum Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 28 Jul 2020 12:36:16 +0000

Hi Pritish Nandi,  Ticket “#3763 – RE: Billingham Forum Virtual ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763 to view the ticket.  Ticket comment    
 Hi, 

  

 The club is Thornaby Pavilion and the user name is 
[email-masked] 

  

 Thanks  

  

  

 From: Les Mills International <[email-masked]> 
 
Sent: 28 July 2020 13:35 
To: [email-masked] 
Cc: Christopher Harrington <[email-masked]>; Gail McKenna <[email-masked]>; Paul Wilkinson <[email-masked]>; Paul Bambrough <[email-masked]> 
Subject: Re: RE: Billingham Forum Virtual 

 

 

 Hi Chris, 

 
 
 ​ 

 
 
 Thank you for your quick reply. 

 

   

 
 Please provide us with the virtual username of the club where you are experiencing this issue, so that we can check your account data. 

 
 
 ​ 

 
 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App  
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763 

 

 
 On Wed, 29 Jul at 1:16 AM 
, Christopher Harrington <[email-masked]> wrote: 

 

 
 Hi, 

 

 

 
 
 We are getting a display message on the screen saying “Tx INPUT NO SIGNAL” 

 

 

 

 
 We have tested the HDMI on another device and that worked, the ipad has been updated and the diagnotics is saying its 100%. IT have checked the 
 server and that is fine.  

 

   

 

 Is there anything else we can try on site or that you could look into remotely? 

 

 

 

 
 Regards 

 

   

 

 Chris 

 

 

 

 

 
 From: Danielle Dunn <[email-masked]> 
 
Sent: 28 July 2020 12:43 
To: Support <[email-masked]> 
Cc: Christopher Harrington <[email-masked]>; Gail McKenna <[email-masked]>; Paul Wilkinson <[email-masked]>; 
 Paul Bambrough <[email-masked]> 
Subject: RE: RE: Billingham Forum Virtual 

 

 

 

 
 Chris, could you please let them know what issues you are having? 

 

   

 

 Thank you 

 

   

 

 

 

 

 

 

 

 

 

 Danielle Dunn​ 

 

 

 
 
  |  

 

 
 Customer Support – Operations 

 

 

 

 

 
 
 Les Mills UK 

 

 
  |  

 

 
 [email-masked] 

 

 

 

 
 
 www.lesmills.com/uk 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 
 From: Les Mills International <[email-masked]> 
 
Sent: 28 July 2020 12:41 
To: Danielle Dunn <[email-masked]> 
Cc: [email-masked]; 
[email-masked]; 
[email-masked]; 
[email-masked] 
Subject: Re: RE: Billingham Forum Virtual 

 

 

 

 

 Hi Danielle, 

 

 
 ​ 

 

 
 Thank you for contacting support today. 

 

 

 

 
 
 Unfortunately I don’t see any emails below. Could you please clarify what kind of support the customer needs. 

 

 

 

 
 
 We are looking forward to hearing from you soon. 

 

 
 ​ 

 

 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App  
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763 

 

 
 
 On Wed, 29 Jul at 12:33 AM 
, Danielle Dunn <[email-masked]> wrote: 

 

 

 Hi Chris, 

 

 

 

 

 
 It will be 
 
Support</span></a> who will be able to assist you with this query,
<a id="OWAAMF33F45C9A47F436197B86839C5069796" href="mailto:supportlesmillsvirtualapp.freshdesk.com" rel="noreferrer"> 
@Support can you please help with the below? 

 

 

   

 

 
 
 Thank you 

 

 

   

 

 

 

 

   

 

 

 

 

 

 
 Danielle Dunn​ 

 

 

 

  |  

 

 

 Customer Support – Operations 

 

 

 

 

 

 Les Mills UK 

 

 

  |  

 

 

 [email-masked] 

 

 

 

 

 www.lesmills.com/uk 

 

 

 

 

 

 

  

 

 

 

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

 

 

 

 

 

 

 

 From: Christopher Harrington <[email-masked]> 
 
Sent: 28 July 2020 12:19 
To: Danielle Dunn <[email-masked]> 
Cc: Gail McKenna <[email-masked]>; Paul Wilkinson <[email-masked]>; Paul Bambrough <[email-masked]> 
Subject: FW: Virtual urgent work  

 

 

 

 

 
 Hi Danielle, 

 

 

   

 

 
 
 We have tired everything our IT department have suggested to resolve the Pavilion issues. 

 

 

   

 

 
 
 I can confirm the iPad has been updated, HDMI cable has been checked with another device and that the diagnostics has been completed. 

 

 

   

 

 
 
 Is there anything else we could try from our end?   

 

 

 
 Regards 

 

 

   

 

 
 
 Chris 

 

 

   

 

 

 
 From: Gail McKenna <[email-masked]> 
 
Sent: 23 July 2020 16:27 
To: Simon Edwards <[email-masked]>; Christopher Harrington <[email-masked]> 
Subject: Virtual urgent work  

 

 

 

 

 

 Hi guys 

 

 

   

 

 
 
 Need these things doing urgently tomorrow so that we can get the on demand classes into the system can you please advise if you or one of the venue 
 team can do this asap. 

 

 

   

 

 
 
 Thanks Gail 

 

 

   

 

 
 
 Gail Mckenna 

 

 

 
 Health and Wellbeing Manager 

 

 

 
 Tees Active Ltd      

 

 

 

 

 

 

 Direct Line:         01642 527305 

 

 

 
 Mobile:                

 

 

 
 Email:                   
[email-masked]    

 

 

 
 Website:             
www.teesactive.co.uk     

 

 

 
 Facebook:           
www.facebook.com/teesactive 

 

 

 
 Twitter:                
www.twitter.com/teesactive 

 

 

   

 

 

 

 

 

 

 

 

 Company Registration No. 29699R | 
Registered in England | 
VAT Registration No. 830036471 

 

 

 
 Tees Active Ltd 
Redheugh House 
Thornaby Place 
Thornaby 
Stockton on Tees TS17 6SG 

 

 

   

 

 

 

 

 

 

 

 

 

 
 From: Les Mills International <[email-masked]> 
 
Sent: 23 July 2020 16:20 
To: [email-masked] 
Cc: Gail McKenna <[email-masked]>; Christopher Harrington <[email-masked]>; Simon Edwards <[email-masked]> 
Subject: Re: RE: Billingham Forum Virtual  

 

 

 

 

 

 Hi Danielle, 

 

 

 ​ 

 

 

 This is a quick follow up email. 

 

 

   

 

 

 After looking at Club account, I clearly see that all of your iPads across all studios are online and in sync with the Scheduler. 
 
Since the issue has been resolved, I will close this ticket for now. But please do not hesitate to contact us if you need our help in the future. 

 

 

 ​ 

 

 

 Best regards, 
Olesia 
Customer Services 
Les Mills Virtual App  
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763 

 

 

 
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Any opinions or statements expressed in this e mail are those of the individual and not 
 
necessarily those of Tees Active Limited. 
 
This e mail and any files transmitted with it are confidential and solely for the use of the 
intended recipient. If you receive this in error, please do not disclose any information to 
anyone and notify the sender at the above address. 
 
Tees Active Limited`s computer systems and communications may be  
monitored to ensure effective operation of the system and for other lawful purposes. 

Although we have endeavoured to ensure that this e mail and any attachments are 
free from any virus we would advise you to take any necessary steps to ensure that 
they are actually virus free. 
 
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