Subject: FW: Warranty's escalations July
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: ashish <[email-masked]>
Date: Tue, 28 Jul 2020 09:22:41 +0000

Hi Ashish,

Please see the feedback from Customer Service.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Kasper Martin Falk Pedersen (KAPD) <[email-masked]>
Sent: 28. juli 2020 08:57
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Karina Ravnskjær Thomsen (KRAV) <[email-masked]>
Subject: RE: Warranty's escalations July

Date
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
Customer Service update
23-Jul-20
80865
SNL000000994
Netherlands
If the order has been shipped
Confirmed shipping 07/09/2020
23-Jul-20
81167
SFR000004465
France
Need to create return
Better to let the French team create it.
23-Jul-20
84065
SDE000008907
Germany
If the order has been shipped
Confirmed shipping 08/14/2020
23-Jul-20
91448
SFR000005196
France
Tracking #. Order Status - "Invoiced". Ship date 7/14
Tracking: 1Z609FR66867013665. Shipped.
22-Jul-20
90640
SDE000014042
Germany
Tracking #
Confirmed shipping  10/09/2020
22-Jul-20
90883
SFR000005105
France
Tracking #
Confirmed shipping  11/08/2020
22-Jul-20
85900
SNL000000981
Netherlands
Tracking #
Confirmed shipping  14/08/2020

Best regards,
Kasper Martin Falk Pedersen
Customer Service Representative
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From: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Sent: 23. juli 2020 22:11
To: Kasper Martin Falk Pedersen (KAPD) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Warranty's escalations 23rd July

Hi Kasper,

I have updated the table,
Please ignore the previous email.

Date
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
Customer Service update
23-Jul-20
80865
SNL000000994
Netherlands
If the order has been shipped

23-Jul-20
81167
SFR000004465
France
Need to create return

23-Jul-20
84065
SDE000008907
Germany
If the order has been shipped

23-Jul-20
91448
SFR000005196
France
Tracking #. Order Status - "Invoiced". Ship date 7/14

22-Jul-20
90640
SDE000014042
Germany
Tracking #

22-Jul-20
90883
SFR000005105
France
Tracking #

22-Jul-20
85900
SNL000000981
Netherlands
Tracking #

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Sara Aknooni (SRAK)
Sent: 23. juli 2020 22:04
To: Kasper Martin Falk Pedersen (KAPD) <[email-masked]<mailto:[email-masked]>>
Subject: Warranty's escalations 23rd July

Hi Kasper,

Could you update the missing information below?

Date
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
Customer Service update
23-Jul-20
80865
SNL000000994
Netherlands
If the order has been shipped

23-Jul-20
81167
SFR000004465
France
Need to create return

23-Jul-20
84065
SDE000008907
Germany
If the order has been shipped

23-Jul-20
91448
SFR000005196
France
Tracking #. Order Status - "Invoiced". Ship date 7/14

22-Jul-20
90640
SDE000014042
Germany
Tracking #

22-Jul-20
90883
SFR000005105
France
Tracking #

22-Jul-20
85900
SNL000000981
Netherlands
Tracking #

Thank you!
Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

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