Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 28 Jul 2020 04:36:54 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div>

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Hi there,<br>
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Nope sorry I don't have access to that email address. She was the first manager of Gym64 Glenrothes and is not here anymore.<br>
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Could you change the email address to [email-masked]<br>
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I now have got the app to work and virtual is working fine now. Could still change the email address. </div>
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Thanks<br>
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Ben Smith Personal Training<br>
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Fintness manager </div>
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Gym64 Glenrothes <br>
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[email-masked]<br>
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07470211720 </div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, July 27, 2020 2:03:35 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills
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<div dir="ltr">Hi Ben,</div>
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<div dir="ltr">Thank you for your patience. <br>
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The email address registered for the Virtual App account is [email-masked]. <br>
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Could you please confirm if you have access to this or would like to change it to something else? If yes then please share the email address you would want to change to.<br>
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And if you have access to it then please follow the link through to reset the password for your virtual account.<br>
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<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084185-i-ve-forgotten-my-username-and-password" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084185-i-ve-forgotten-my-username-and-password</a><br>
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Do let us know how it goes.<br>
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Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3785" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3785</a><br>
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<blockquote class="x_freshdesk_quote">On Mon, 27 Jul at 7:36 PM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Ben,</div>
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<div dir="ltr">Thank you for your patience. </div>
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<div dir="ltr">The email address registered for the Virtual App account is <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>. </div>
<div dir="ltr">​<br>
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<div dir="ltr">Could you please confirm if you have access to this or would like to change it to something else? If yes then please share the email address you would want to change to.</div>
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<div dir="ltr">And if you have access to it then please follow the link through to reset the password for your virtual account.</div>
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<div dir="ltr">​<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084185-i-ve-forgotten-my-username-and-password" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084185-i-ve-forgotten-my-username-and-password</a>
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<div dir="ltr">Do let us know how it goes.</div>
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<div dir="ltr">Best regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3785" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3785</a><br>
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<blockquote class="x_freshdesk_quote">On Mon, 27 Jul at 1:56 AM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Ben,</div>
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<div dir="ltr">Thank you for your time on call today.</div>
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<div dir="ltr">I will check with our Level 2 team to find out the registered email address for your Virtual Aaccount and will get back to you as soon as possible. </div>
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<div dir="ltr">Then you can try to reset the password and login to the Virtual App. </div>
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<div dir="ltr">Thank you for your patience. </div>
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<div dir="ltr">Best regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3785" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3785</a><br>
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<blockquote class="x_freshdesk_quote">On Sun, 26 Jul at 10:08 AM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Ben, </div>
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Thank you for reaching out to Les Mills Virtual Support. We are sorry to hear that you are facing issues with logging into your Les Mills Virtual App. </div>
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Could you please let us know your 6 digit username i.e ([email-masked])? </div>
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Furthermore, what is the error message that you see when you try to login to the app? </div>
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Look forward to hearing from you soon. </div>
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Thank you! </div>
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Best Regards, </div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Nusan</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Customer Services</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Les Mill Virtual App </div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3785" rel="noreferrer" target="_blank" style="box-sizing:border-box; background-color:transparent; color:rgb(44,92,197); text-decoration:none; word-break:break-word">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3785</a>
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<blockquote class="x_freshdesk_quote">On Sun, 26 Jul at 9:35 AM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Ben, </div>
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<br>
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<div dir="ltr">Thank you for reaching out to Les Mills Virtual Support. </div>
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<br>
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<div dir="ltr">Could you please let us know your 6 digit username i.e ([email-masked])? </div>
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<br>
</div>
<div dir="ltr">Furthermore, what is the error message that you see when you try to login to the app? </div>
<div dir="ltr">Thank you! </div>
<div dir="ltr">Look forward to hearing from you soon. </div>
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<br>
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<div dir="ltr">​Best Regards, </div>
<div dir="ltr">Nusan</div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mill Virtual App </div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3785" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3785</a> </div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3785