Subject: Note Added - [#3787] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 27 Jul 2020 21:55:46 +0000

Hi ,    Charlotte Jansen added a note and wants you to have a look.   Ticket URL:  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3787    Subject:  Virtual App Support - Les Mills   Requester: Scott    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">Hi Olesia,</div>
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<div dir="ltr">Please familarise yourself with the back-to-back scheduling issue.  It only affects classes scheduled after GRIT Athletic, GRIT Strength, RPM (30 mins) and SPRINT, so I don't think that's the problem here.<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzAyMTM4NjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.wldWPUjy3vfBB1XrM9a4lNrsaApkRlG6GJ062FJzqRE" style="width: auto; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left" data-id="36070213863">
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<div dir="ltr">The problem seems to be the AV setup and a few corrupt downloads. Advising customers to change their schedule is a big ask, as they publish this schedule weeks in advance.  We need to be 100% sure that the issue is back-to-back scheduling before advising to change their schedule please.</div>
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<div dir="ltr">Thanks</div>
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<div dir="ltr">Charlotte</div>
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