Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 24 Jul 2020 14:37:47 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Here you go.</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<b><span style='font-family:"Arial",sans-serif;color:#212121'>Justin Young</span></b><span style="font-size:11.5pt;font-family:wf_segoe-ui_normal;color:#212121"></span>
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<i><span style='font-family:"Arial",sans-serif;color:#212121'>Owner</span></i><span style="font-size:11.5pt;font-family:wf_segoe-ui_normal;color:#212121"></span>
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<i><span style='font-family:"Arial",sans-serif;color:#212121'><img width="108" height="36" style="width:1.125in;height:.375in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzAwNDQzMzIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.u-c11u_mPWh_BYu1PPySAjmXSvy48aV-4T3wfUodawA"></span></i><span style="font-size:11.5pt;font-family:wf_segoe-ui_normal;color:#212121"></span>
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<b><i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#212121'>South Lake Union</span></i></b><span style="font-size:11.5pt;font-family:wf_segoe-ui_normal;color:#212121"></span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#212121'>311 Terry Ave N | Seattle, WA 98109</span><span style="font-size:11.5pt;font-family:wf_segoe-ui_normal;color:#212121"></span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#212121'>(206) 621-7246</span><span style="font-size:11.5pt;font-family:wf_segoe-ui_normal;color:#212121"></span>
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<b><i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#212121'>Fremont</span></i></b><span style="font-size:11.5pt;font-family:wf_segoe-ui_normal;color:#212121"></span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#212121'>710 N 34</span><sup><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121'>th</span></sup><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#212121'> St|
 Seattle, WA 98103</span><span style="font-size:11.5pt;font-family:wf_segoe-ui_normal;color:#212121"></span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#212121'>(206) 268-0816</span><span style="font-size:11.5pt;font-family:wf_segoe-ui_normal;color:#212121"></span>
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<span style="color:#212121"><a href="http://www.flowfitnessseattle.com/" target="_blank" rel="noreferrer"><span style="color:#0563C1">www.flowfitnessseattle.com</span></a></span><span style="font-size:11.5pt;font-family:wf_segoe-ui_normal;color:#212121"></span>
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<div>From: Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, July 23, 2020 11:18 PM<br>
<b>To:</b> Justin Young &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Justin,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for reaching out to us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We are sorry to hear about the issue. In order to investigate this further could you please share the Virtual App username with us which would be six digits followed by @lesmillsvirtual.com
 (example - <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>)</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>If you do not know how to find the username then you can follow the steps here - </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084185-i-ve-forgotten-my-username-and-password" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084185-i-ve-forgotten-my-username-and-password</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Do let us know the details so that we can check this further and assist you. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Customer Services</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3776" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3776</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Fri, 24 Jul at 11:33 AM
<span class="separator">, Justin Young &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-family:"Helvetica Neue",serif'>Submitted data</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>The following data was submitted.
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal">Justin Young</div>
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<div class="MsoNormal">United States</div>
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<div class="MsoNormal">Virtual Support -- The Trip</div>
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<div class="MsoNormal">I need technical support</div>
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<div class="MsoNormal">Yes</div>
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<div class="MsoNormal">(206) 268-0816</div>
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<div class="MsoNormal">Our Trip is playing the same version even though we are set to random. Is there a support that can help us on this?</div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3776:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3776