Subject: Ticket re-opened - [#3776] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 24 Jul 2020 14:37:47 +0000 (UTC)

Hi Pritish Nandi,  Ticket “#3776 – Virtual App Support – Les Mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3776 to view the ticket.  Ticket comment    
 Here you go. 

 

 [email-masked] 

 

 
 Justin Young 

 
 
 Owner 

 

 

 
 South Lake Union 

 
 
 311 Terry Ave N | Seattle, WA 98109 

 
 
 (206) 621-7246 

 
 
 Fremont 

 
 
 710 N 34th St| 
 Seattle, WA 98103 

 
 
 (206) 268-0816 

 
 
 www.flowfitnessseattle.com 

 

 

 

 From: Les Mills International <[email-masked]> 
 
Sent: Thursday, July 23, 2020 11:18 PM 
To: Justin Young <[email-masked]> 
Subject: Re: Virtual App Support – Les Mills 

 

 

 Hi Justin, 

 
 
 ​ 

 
 
 Thank you for reaching out to us. 

 
 
 ​ 

 
 
 We are sorry to hear about the issue. In order to investigate this further could you please share the Virtual App username with us which would be six digits followed by lesmillsvirtual.com
 (example - <a href="mailto:123456lesmillsvirtual.com" rel="noreferrer">[email-masked]) 

 
 
 ​ 

 
 
 If you do not know how to find the username then you can follow the steps here -  

 

   

 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084185-i-ve-forgotten-my-username-and-password 

 

   

 
 Do let us know the details so that we can check this further and assist you.  

 

   

 
 Best Regards, 

 
 
 Pritish 

 
 
 Customer Services 

 
 
 Les Mills Virtual App 

 

 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3776 

 

  

 

 
 
 On Fri, 24 Jul at 11:33 AM 
, Justin Young <[email-masked]> wrote: 

 

 
 Submitted data 

 
 The following data was submitted. 

 

 
 Field name 

 
 
 Submitted data 

 

 
 Email address 

 
 
 [email-masked] 

 

 
 your name 

 
 
 Justin Young 

 

 
 country 

 
 
 United States 

 

 
 state 

 
 
 WA 

 

 
 zipPostal 

 
 
 98103 

 

 
 Text box 

 
 
 Virtual Support — The Trip 

 

 
 Question 

 
 
 I need technical support 

 

 
 Customer 

 
 
 Yes 

 

 
 Username 

 

 
 Phone 

 
 
 (206) 268-0816 

 

 
 Comments 

 
 
 Our Trip is playing the same version even though we are set to random. Is there a support that can help us on this? 

 

 
 utm_source 

 

 
 utm_campaign 

 

 
 utm_medium 

 

 
 utm_code 

 

 
 Last_Name 

 

 

 

 

 
 
 3776:859387