Subject: Re: LSM Joining Case Test - Vishal Kataria
From: Vishal Kataria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jul 2020 07:12:14 -0400

| | LSM Joining Case Test

Name | Vishal Kataria
E-mail | [email-masked]
Phone Number | (+91) 9988230142
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select the blurb 4 because it gives the customer satisfaction and reassurance that his/her tickets are safe and will be delivered to new address which is the hotel he is staying at. An additional sentence that I would add here is if there is anything else we can help him with.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Difference between good and great customer service is same as meeting expectations and exceeding expectations. A happy customer becomes loyal and advocate for your product. Here are 4 keys to make sure a customer is happy.
1.) Probing is the key.
2.) Active listening
3.) Identifying customer's untold needs.
4.) Resolving problems in the first time

| |

You can edit this submission and view all your submissions easily.