Subject: Re: BTD 800
From: Ashish Dabral <[email-masked]>
To: Andrés Figueroa, AFIG <[email-masked]>
Cc: hnyr <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Fri, 24 Jul 2020 01:25:11 -0700 (MST)

Hello Andres, 

We don't have a list where we can see which product is phased out. We need to create a list and share with Gaming and Enterprise team as well, as they sumbit the warranty request. However, warranty team can fix it later if request is incorrectly sent to the CS. 

Please suggest. 

Regards, 
Ashish Dabral 

From: "Andrés Figueroa, AFIG" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "hnyr" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Friday, July 24, 2020 3:00:56 AM 
Subject: BTD 800 

Hi Ashish, 

In the first issue in the list, I see that the Customer Service rep says that the device is phased out. Do we have a list where the phased out products are listed and with the products to replace with? If not we need to start building such a list and distribute within the team. 

If the BTD is phased out, we need to change the article number in the other tickets too. 

Please also remember to tell the team to fill out the Date of Transfer. 

In order to avoid problems we should scan the tickets for products that are phased out so that everyone in the team process the ticket in the same way. 

Andrés Figueroa 
Head of Global Support & Service 
+45 5618 0303 

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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