Subject: Note Added - [#3767] RE: Les Mills FitBusiness | Getting set to re-open | World United
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jul 2020 21:38:06 +0000

Hi ,    Charlotte Jansen added a note and wants you to have a look.   Ticket URL:  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3767    Subject:  RE: Les Mills FitBusiness | Getting set to re-open | World United   Requester: LMUK Clubs    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">I need a few more notes here please, I've added the data below.</div>
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<div dir="ltr">Customers should be advised to run a diagnostics, as that can help to diagnose whats going on. If after that, they're still not able to update the app I think the only option is to remove the device within the Scheduler, delete the App and re-download the App via the App store and re-login and download the content.  They should do this when they have a break in classes (overnight) and ensure the ipad has a strong network connection to make sure it completes overnight.</div>
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<div dir="ltr">They also look to be having some setup problems, so updating the App update won't necessarily resolve their issues.  Can we find out what equipment they're using please and advise them we see some problems with the App connecting to the external screen, thanks<br><br>No external screen connected error messages<br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk5ODgzNzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.5W6CTMZsOaMdzyWc99SWIWnkYOAzOoXsvjsTvFflqdQ" style="width: auto; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left" data-id="36069988376">
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<div dir="ltr">Might be running the App offline but can't tell. If they are running the App online their connection is unstable<br><br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk5ODg4OTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Uq12JOhL-S5gV3beX_pwovP8E5lywkS4tof4G0ZJ-ZE" style="width: auto; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left" data-id="36069988891">
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<br>ipad is in sync<br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk5ODg4NTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.5aoez4MKSZcF-mAQ-5rWDM9XTBlzmWnmOfDsSAgIODg" style="width: auto; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left" data-id="36069988853">
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