Subject: BTD 800
From: Andrés Figueroa (AFIG) <[email-masked]>
To: ashish <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 23 Jul 2020 21:30:56 +0000

Hi Ashish,
In the first issue in the list, I see that the Customer Service rep says that the device is phased out. Do we have a list where the phased out products are listed and with       the products to replace with? If not we need to start building such a list and distribute within the team.

If the BTD is phased out, we need to change the article number in the other tickets too.

Please also remember to tell the team to fill out the Date of Transfer.

In order to avoid problems we should scan the tickets for products that are phased out so that everyone in the team process the ticket in the same way.

Andrés Figueroa
Head of Global Support & Service
+45 5618 0303

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