Subject: New Reply Received - Fw: Les mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jul 2020 12:57:58 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fw: Les mills  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
We couldn't find the EDID's you specified on local market or online stores. Please tell us where we can order those tested products?</div>
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<font><span style="font-size:10pt">Regards,</span></font>
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<span style="font-size:9pt; text-transform:uppercase; letter-spacing:0.5px">MOHAMMED IMTHIYAS</span><br>
<span style="font-size:8pt; letter-spacing:0.5px">Head of IT</span>
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<span style="font-size:8pt">T  +974 4444 8080<br>
</span><span style="font-size:8pt">F  +974 4444 8091<br>
</span><span style="font-size:8pt">M  +974 3130 2929<br>
</span><span style="font-size:8pt">P  2122, Doha - Qatar</span>
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<span style="font-size:8pt"><a href="http://al-saddclub.com/" rel="noreferrer">AL-SADDCLUB.COM</a><br>
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<span style="font-size:8pt; padding-left:2px; letter-spacing:0.5px">AL SADD SPORTS CLUB<br>
</span><span style="font-size:8pt; padding-left:2px; letter-spacing:0.5px">AL SADD SPORTS COMPANY</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> 23 July 2020 15:55<br>
<b>To:</b> Mohammed Imthiyas &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fw: Les mills
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<div dir="ltr">Hi Mohammed,</div>
<div dir="ltr">​<br>
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<div dir="ltr">I hope you are doing well. This is a follow-up email.<br>
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We are wondering if you were able to install the EDID in your Club? If so, please confirm that your AV setup is working correctly.<br>
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Please let us know if our further assistance is needed. We will keep this ticket open for the next 48 hours.</div>
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<div dir="ltr">Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725</a>
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<blockquote class="x_freshdesk_quote">On Mon, 20 Jul at 5:15 PM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Mohammed,<br>
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We hope you are doing well.<br>
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This is a follow up email about the issues you are facing with the Virtual.<br>
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Did you try to use an EDID Emulator that we informed you in the previous email?<br>
If not, please kindly install our recommended EDID and see if it's working correctly.<br>
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Please let us know how it goes.<br>
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Warm Regards,<br>
Marika<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725</a> </div>
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<blockquote class="x_freshdesk_quote">On Wed, 15 Jul at 3:52 PM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Mohammed,</div>
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<div dir="ltr">Thanks for the information, there's a button on the projector remote called ASPECT, has that been tried already?</div>
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<div dir="ltr">In terms of the other equipment, it looks like you're using an audio de-embedder.  Our recommendation is to also use an EDID Emulator to stabilise the video signal.  The Xantech HDMI signal manager is the tried and tested model that would replace
 the audio de-embedder you have as it has audio extraction built in.</div>
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<div dir="ltr">Here's an article on our recommended EDID's:</div>
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​<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one-</a> </div>
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Alternatively, you could install an EDID emulator separately.  </div>
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I hope this helps.</div>
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​Kind regards<br>
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Charlotte</div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725</a> </div>
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<blockquote class="x_freshdesk_quote">On Wed, 15 Jul at 7:36 AM <span class="x_separator">
, Mohammed Imthiyas &lt;[email-masked]&gt; wrote:
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<span style="font-size:12pt">Hi,</span> </div>
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I have attached the AV diagram with projector model specified.</div>
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<li><font color="#000000"><span style="">The EDID is a Generic Brand(I have attached the picture.</span></font></li>
<li><font color="#000000"><span style="">As a troubleshooting step I have tried connecting Projector HDMI cable directly to the Apple Multiport adaptor. Still no difference in the aspect ratio(projecting 4:3) potion only.</span></font></li>
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<font><span style="font-size:10pt">Regards,</span></font> </div>
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<span style="font-size:9pt; text-transform:uppercase; letter-spacing:0.5px">MOHAMMED IMTHIYAS</span><br>
<span style="font-size:8pt; letter-spacing:0.5px">Head of IT</span> </td>
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<span style="font-size:8pt">T  +974 4444 8080<br>
</span><span style="font-size:8pt">F  +974 4444 8091<br>
</span><span style="font-size:8pt">M  +974 3130 2929<br>
</span><span style="font-size:8pt">P  2122, Doha - Qatar</span> </td>
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<span style="font-size:8pt"><a href="http://al-saddclub.com/" rel="noreferrer">AL-SADDCLUB.COM</a><br>
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<span style="font-size:8pt; padding-left:2px; letter-spacing:0.5px">AL SADD SPORTS CLUB<br>
</span><span style="font-size:8pt; padding-left:2px; letter-spacing:0.5px">AL SADD SPORTS COMPANY</span>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> 14 July 2020 13:48<br>
<b>To:</b> Mohammed Imthiyas &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fw: Les mills </div>
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<div dir="ltr">Hi Mohammed,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for your user name,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Please provide us with additional information (an AV diagram indicating all the equipment in use, the make and model of your EDID), which we requested from you in the previous email. This will help us troubleshoot further. Confirmation of the
 projector model will also be very helpful.</div>
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<div dir="ltr">We are looking forward to hearing from you soon.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Warm Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725</a> </div>
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