Subject: Ticket re-opened - [#3725] Fw: Les mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jul 2020 12:57:58 +0000

Hi Pritish Nandi,  Ticket “#3725 – Fw: Les mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725 to view the ticket.  Ticket comment    
We couldn’t find the EDID’s you specified on local market or online stores. Please tell us where we can order those tested products? 

   

 

 

 
 
 Regards, 

  

 

  

 

 

 

 
 MOHAMMED IMTHIYAS 
Head of IT 

 
 T  +974 4444 8080 
F  +974 4444 8091 
M  +974 3130 2929 
P  2122, Doha – Qatar 

 
 AL-SADDCLUB.COM 

 

 
 AL SADD SPORTS CLUB 
AL SADD SPORTS COMPANY 

  
 DISCLAIMER: This email and any transmitted files are privileged and intended solely for the use of the individual or entity to which they are addressed. If you are not 
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 From: Les Mills International <[email-masked]> 
Sent: 23 July 2020 15:55 
To: Mohammed Imthiyas <[email-masked]> 
Subject: Re: Fw: Les mills 

 
 
 Hi Mohammed, 
 ​  
 I hope you are doing well. This is a follow-up email. 
 
We are wondering if you were able to install the EDID in your Club? If so, please confirm that your AV setup is working correctly. 
 
Please let us know if our further assistance is needed. We will keep this ticket open for the next 48 hours. 

 
 Best regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725 
 
 On Mon, 20 Jul at 5:15 PM  
, Les Mills International <[email-masked]> wrote: 
  
 Hi Mohammed, 
 
We hope you are doing well. 
 
This is a follow up email about the issues you are facing with the Virtual. 
 
Did you try to use an EDID Emulator that we informed you in the previous email? 
If not, please kindly install our recommended EDID and see if it’s working correctly. 
 
Please let us know how it goes. 
 
Warm Regards, 
Marika 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725  
 
 On Wed, 15 Jul at 3:52 PM  
, Les Mills International <[email-masked]> wrote: 
  
 Hi Mohammed, 

 
 Thanks for the information, there’s a button on the projector remote called ASPECT, has that been tried already? 

 
 In terms of the other equipment, it looks like you’re using an audio de-embedder.  Our recommendation is to also use an EDID Emulator to stabilise the video signal.  The Xantech HDMI signal manager is the tried and tested model that would replace 
 the audio de-embedder you have as it has audio extraction built in. 

 
 Here’s an article on our recommended EDID’s: 
 
 ​https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one-    

 
 
 Alternatively, you could install an EDID emulator separately.     

 
 
 I hope this helps.   

 
 
 ​Kind regards  

   

 Charlotte   

 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725   

  

 
 On Wed, 15 Jul at 7:36 AM  
, Mohammed Imthiyas <[email-masked]> wrote: 

 
 
 Hi,    
  
I have attached the AV diagram with projector model specified.  

 The EDID is a Generic Brand(I have attached the picture.  
 As a troubleshooting step I have tried connecting Projector HDMI cable directly to the Apple Multiport adaptor. Still no difference in the aspect ratio(projecting 4:3) potion only.  

 

 

 

 

 
 Regards,    

 

  

  

 

 

 

 
 MOHAMMED IMTHIYAS 
Head of IT   

 
 T  +974 4444 8080 
F  +974 4444 8091 
M  +974 3130 2929 
P  2122, Doha – Qatar   

 
 AL-SADDCLUB.COM 

 

 
 AL SADD SPORTS CLUB 
AL SADD SPORTS COMPANY 

  
 DISCLAIMER: This email and any transmitted files are privileged and intended solely for the use of the individual or entity to which they are addressed. If you are not 
 the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and delete this e-mail from your system. 

 

  

 

 

 

 

 
 
 From: Les Mills International <[email-masked]> 
Sent: 14 July 2020 13:48 
To: Mohammed Imthiyas <[email-masked]> 
Subject: Re: Fw: Les mills  

 
 
 Hi Mohammed, 
 ​ 
 Thank you for your user name, 
 ​  
 Please provide us with additional information (an AV diagram indicating all the equipment in use, the make and model of your EDID), which we requested from you in the previous email. This will help us troubleshoot further. Confirmation of the 
 projector model will also be very helpful. 

 
 We are looking forward to hearing from you soon. 
 ​  
 Warm Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725