Subject: New Reply Received - RE: Les Mills FitBusiness | Getting set to re-open | World United
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jul 2020 08:44:03 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Les Mills FitBusiness | Getting set to re-open | World United  Ticket comment <div dir="ltr">
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<div style="direction: ltr">Thanks for that I have tried to update the app and get the following error can you advise?  We haven’t changed the user id<img id="id-C16172CC-89A2-4B02-9BAA-C61E34FDE1F5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk5MjE5ODAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6FZx1qOBmCzWZzaorT1nCTGtnjct9pQ996MNcmcbNIg" alt="Image.jpeg" style="max-width: 100%">
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<div class="ms-outlook-ios-signature">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, July 22, 2020 7:38:07 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Stuart Russell &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: RE: Les Mills FitBusiness | Getting set to re-open | World United
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<div dir="ltr">Hi <span dir="ltr" lang="EN-US">Stuart</span>,</div>
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<div dir="ltr">Thank you for reaching out to us.</div>
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<div dir="ltr">It is true that automatic updates should be turned off, but please, whenever you need to update an app or iOS, do it manually. Here are the steps on how to update the app:</div>
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<div dir="ltr"><span lang="EN-US"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version-</a></span></div>
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<div dir="ltr"><span dir="ltr" lang="EN-US">To update your IOS please Go to Settings in your iPad &gt; General, then tap Software Update, tap Download and Install.</span></div>
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<span dir="ltr" lang="EN-US">I hope the above is helpful.  I’ll keep this ticket open for another 48 hours if you have any further questions.</span><br>
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<span dir="ltr" lang="EN-US">​</span><br>
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<span dir="ltr" lang="EN-US">Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span><br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3767" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3767</a>
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<blockquote class="x_freshdesk_quote">On Thu, 23 Jul at 6:27 AM <span class="x_separator">
, LMUK Clubs &lt;[email-masked]&gt; wrote:
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<div class="x_MsoNormal"><span style='font-family:"Calibri Light",sans-serif'>Hi Stuart,</span></div>
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<span style='font-family:"Calibri Light",sans-serif'>The
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<span style='font-family:"Calibri Light",sans-serif; text-decoration:none'>@Support</span></a> team will be able to help you with your query below
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<div class="x_MsoNormal"><span style='font-family:"Calibri Light",sans-serif'>Thank you</span></div>
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<div class="x_MsoNormal"><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#7A7A7A'>Les Mills UK</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Stuart Russell &lt;[email-masked]&gt;
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<b>Sent:</b> 22 July 2020 17:38<br>
<b>To:</b> LMUK Clubs &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Les Mills FitBusiness | Getting set to re-open | World United</span>
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<div class="x_MsoNormal"><span style="">Hi Carl,</span></div>
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<div class="x_MsoNormal"><span style="">Previously we were told to turn off the automatic updates on our iPad for virtual classes?  I have 2 update pending can I update the iPad? 
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 Bahru</span></a></span></div>
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</span></a>● <a href="https://www.compasshospitality.com/hotels/inverness/" target="_blank" rel="noreferrer"><span style="color:black">Inverness</span></a> ● <a href="https://www.compasshospitality.com/hotels/leeds/" target="_blank" rel="noreferrer"><span style="color:black">Leeds</span></a> ● <a href="https://www.compasshospitality.com/hotels/coventry/" target="_blank" rel="noreferrer"><span style="color:black">Coventry</span></a> ● <a href="https://www.compasshospitality.com/hotels/scarborough/" target="_blank" rel="noreferrer"><span style="color:black">Scarborough</span></a> ● <a href="https://www.compasshospitality.com/hotels/dundee/" target="_blank" rel="noreferrer"><span style="color:black">Dundee</span></a></span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Carl McCartney &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> 20 July 2020 18:02<br>
<b>To:</b> Stuart Russell &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Les Mills FitBusiness | Getting set to re-open | World United</span>
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<span style='font-size:9.0pt; line-height:200%; font-family:"Helvetica",sans-serif; color:white'>Helping your club get back to full fitness</span><span style='font-size:7.0pt; line-height:200%; font-family:"Helvetica",sans-serif; color:white'></span>
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<span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'>Hi &lt;&lt; Test First Name &gt;&gt;,</span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'></span>
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</span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'>With just under a week to go, the countdown is on for Club doors in England to open once again. I imagine this will be a busy and exciting week as you make
 the final preparations to open your facility.<br>
<br>
For those of you still waiting to reopen your doors our </span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'><a href="https://lesmills.us18.list-manage.com/track/click?u=b1bc344491b3f792bbbf809ca&amp;id=673f9a08f2&amp;e=a90e42dc1b" target="_blank" rel="noreferrer"><b><span style="color:black">Re-Set
 Hub</span></b></a></span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'> has tools and reopening guidance to support you. If there is any other help or support we can offer during this time please do not hesitate
 to contact your Customer Experience Manager. <br>
<br>
Over the weekend we held our first ever </span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'><a href="https://lesmills.us18.list-manage.com/track/click?u=b1bc344491b3f792bbbf809ca&amp;id=4ab5bb41c3&amp;e=a90e42dc1b" target="_blank" rel="noreferrer"><b><span style="color:black">Global
 Summit</span></b></a></span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'> with thousands of club partners and Instructors joining from all over the globe. We had a range of speakers share the latest news
 and research as well as some sneak peaks at the new releases. <br>
<br>
Global Summit also saw the announcement of </span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'><a href="https://lesmills.us18.list-manage.com/track/click?u=b1bc344491b3f792bbbf809ca&amp;id=3d61400391&amp;e=a90e42dc1b" target="_blank" rel="noreferrer"><b><span style="color:black">World
 United</span></b></a></span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'> a global movement to help relaunch the industry, reactivate paused members and attract new ones. With a worldwide launch event on
 19 September we have partnered with ukactive to mark this as the kick-off event prior to National Fitness Day, which combined will make it the biggest unified celebration of fitness in the UK's history. For more details see below. <br>
<br>
To all those opening their doors on Saturday, wishing you a successful re-opening day. <br>
<br>
Carl McCartney<br>
Customer Experience Director<br>
Les Mills United Kingdom and Ireland</span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'></span>
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<strong><span style='font-size:16.5pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'>HOW TO TURBOCHARGE YOUR CLUB'S RELAUN</span></strong><span style='font-size:18.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'>CH</span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'></span>
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<div class="x_MsoNormal" align="center" style="text-align:center"><a href="https://lesmills.us18.list-manage.com/track/click?u=b1bc344491b3f792bbbf809ca&amp;id=da4e257233&amp;e=a90e42dc1b" title='"" t ' rel="noreferrer"><span style="text-decoration:none"><img width="564" height="32" id="x__x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk4NzkwNzgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.rtbFcXFfDUGS5l90dwXABm6PFxbihlLY2teLI2s45gM" style="width:5.875in; height:.3333in"></span></a></div>
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<span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'>Announcing World United – a new campaign to help you reactivate paused members, attract new ones, and celebrate the return of fitness.</span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'></span>
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<span style='font-size:12.0pt; font-family:"Helvetica",sans-serif; color:black'><a href="https://lesmills.us18.list-manage.com/track/click?u=b1bc344491b3f792bbbf809ca&amp;id=055c5dbbe5&amp;e=a90e42dc1b" target="_blank" title="TELL ME HOW" rel="noreferrer"><b><span style="color:white; text-decoration:none">TELL
 ME MORE</span></b></a></span><span style='font-size:12.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'>Livestreaming is a great addition to your live and virtual timetable and allows you to stay connected with all
 your members.<br>
<br>
Watch our <a href="https://lesmills.us18.list-manage.com/track/click?u=b1bc344491b3f792bbbf809ca&amp;id=7133d0aed1&amp;e=a90e42dc1b" target="_blank" rel="noreferrer">
<strong><span style='font-family:"Helvetica",sans-serif; color:#00AEEF'>Livestreaming Best Practice webinar</span></strong><b><span style="color:#00AEEF">
</span></b></a>to learn how you can get started.</span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:white'>d.</span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'>
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<strong><span style='font-size:16.5pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'>COVID &amp; BEYOND: 9 WAYS TO WIN WITH LIVESTREAM</span></strong><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'></span>
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<div class="x_MsoNormal" align="center" style="text-align:center"><a href="https://lesmills.us18.list-manage.com/track/click?u=b1bc344491b3f792bbbf809ca&amp;id=e853befaac&amp;e=a90e42dc1b" title='"" t ' rel="noreferrer"><span style="text-decoration:none"><img width="564" height="32" id="x__x0000_i1038" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk4NzkwODAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.W1SJEmo3zDf6RAougoWhxuDUqN7LC-nWK6qj_vGPgyY" style="width:5.875in; height:.3333in"></span></a></div>
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<span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'>Livestream offers clubs huge reach and is one of the fastest-growing fitness segments. Here are 9 key plays for clubs to ramp up their digital presence.</span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'><br>
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<span style='font-size:12.0pt; font-family:"Helvetica",sans-serif; color:black'><a href="https://lesmills.us18.list-manage.com/track/click?u=b1bc344491b3f792bbbf809ca&amp;id=d0760d6018&amp;e=a90e42dc1b" target="_blank" title="TELL ME HOW" rel="noreferrer"><b><span style="color:white; text-decoration:none">DISCOVER</span></b></a></span><span style='font-size:12.0pt; font-family:"Helvetica",sans-serif'></span>
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<div class="x_MsoNormal" align="right" style="text-align:right"><a href="https://lesmills.us18.list-manage.com/track/click?u=b1bc344491b3f792bbbf809ca&amp;id=55b7b42ebf&amp;e=a90e42dc1b" title='"" t ' rel="noreferrer"><span style="text-decoration:none"><img width="264" height="32" id="x__x0000_i1039" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk4NzkwODEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.OfN8kl8EDx1BGOlK4e6eSy127vFAEiRnK9fUbNg4Rok" style="width:2.75in; height:.3333in"></span></a></div>
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<strong><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'>ONLINE GROUP FITNESS MANAGEMENT</span></strong><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'><br>
 </span> </div>
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<span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'>CIMSPA accredited, this online training will equip you with the knowledge to create a winning
 member experience. </span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'><br>
 </span> </div>
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<span style='font-size:12.0pt; font-family:"Helvetica",sans-serif; color:black'><a href="https://lesmills.us18.list-manage.com/track/click?u=b1bc344491b3f792bbbf809ca&amp;id=f345674a40&amp;e=a90e42dc1b" target="_blank" title="TELL ME HOW" rel="noreferrer"><b><span style="color:white; text-decoration:none">GET
 STARTED </span></b></a></span><span style='font-size:12.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt; font-family:"Helvetica",sans-serif; color:black'><a href="http://" target="_blank" title="SUPPORT FOR YOUR CLUB" rel="noreferrer"><b><span style="color:white; text-decoration:none">SUPPORT
 FOR YOUR CLUB</span></b></a> </span><span style='font-size:12.0pt; font-family:"Helvetica",sans-serif'></span>
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<strong><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'>ONDEMAND WEBINARS</span></strong><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'></span>
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</span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'>You can watch our webinars<br>
at a time that suits you.<br>
Check them all out </span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'><a href="https://lesmills.us18.list-manage.com/track/click?u=b1bc344491b3f792bbbf809ca&amp;id=5f7da119fd&amp;e=a90e42dc1b" target="_blank" rel="noreferrer"><b><span style="color:black">here.</span></b></a></span>
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<strong><span style='font-size:11.5pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'>LES MILLS ON DEMAND AFFILIATE</span></strong><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'></span>
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</span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'>Implement this easy solution immediately and provide members with access to over 800 workouts with a free 30-day trial of LES MILLS On Demand.</span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'></span>
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<span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'><a href="https://lesmills.us18.list-manage.com/track/click?u=b1bc344491b3f792bbbf809ca&amp;id=66c6d46d8c&amp;e=a90e42dc1b" target="_blank" rel="noreferrer"><b><span style="color:black">Livestream
 regular Les Mills releases</span></b></a><a href="https://lesmills.us18.list-manage.com/track/click?u=b1bc344491b3f792bbbf809ca&amp;id=efb6a587b7&amp;e=a90e42dc1b" rel="noreferrer"><b><span style="color:black">.</span></b></a></span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'>
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 over 25 workouts</span></strong></a></span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'> to your members while your club is closed. </span><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'></span>
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<span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'><a href="mailto:[email-masked]?subject=Fit%20Business%20April%20-%20Club%20Solutions%20Inquiry%20" rel="noreferrer"><strong><span style='font-family:"Helvetica",sans-serif; color:black'>C</span></strong></a><a href="mailto:[email-masked]?subject=Les%20Mills%20On%20Demand%20Affiliate" rel="noreferrer"><strong><span style='font-family:"Helvetica",sans-serif; color:black'>ontact
 us</span></strong></a></span><strong><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:black'> to learn more about the support available for your club. </span></strong><span style='font-size:12.0pt; line-height:150%; font-family:"Helvetica",sans-serif; color:#5C5851'></span>
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