Subject: Trainer Candidate - Bharti Saini
From: Bharti Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jul 2020 03:40:25 -0400

| | Tech Support Test

Name | Bharti Saini
E-mail | [email-masked]
Phone Number | (91) 8700877734
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Raj Nagar Extension, Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancing on open contract | Na | Na | Variable
Previous Employer 1 | Amazon | Communication Specialist | 6th Dec'19 | 45K
Previous Employer 2 | IMS, Sector 62, Noida | Trainer | 31st Jan'19 | 40K

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Communications
VNA
Customer Service
Email Etiquettes
SWOT analysis
Johari Windows
Transactional analysis
Interview Skills
Personality Development

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Although it has been quite a learning with evety organisation and assignments I executed, but one of the challenging ones would be, training done for all India pilot batch for MTS-broadband. The reasom is trainees were hire from all over India, and some of them were not conversant in english even carried significant RTI. Owing to their zeal in improvizing, with help of VNA exercises especially cicely berry, we were able to pull thru.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is usually given by majority but Great customer service is being empathetic, listening not only with the purpose of resolving a particular issue/query, but enhancing business relationship by way rapport building, so that the customer only walks with contentment and your name in mind, that tgis is the petson who listens to me and is my one stop solution to all queries, in addition, good command over the subject/process per say.
What according to you makes you a good candidate for this position? | Just as we deal with our customers, by listening, showing empathy, taking ownership no matter wgat the situation is, leading the team by acknowledging and appreciating when they deserve it and sharing feedback in person by the misses or areas wherein they could have done, keeping a tab if they are impleting feedback, being approachable at all times, delegating tasks, streamlining so there is no scope of confusion, conclusively reiterating business objectives.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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