Subject: New Reply Received - RE: LMV issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jul 2020 10:47:45 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: LMV issue  Ticket comment <div dir="ltr">Hi Marika, <div><br></div>
<div>Sorry for the late reply. Let me check with the club again and get back to you. They haven't replied yet. </div>
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<div>Thanks, </div>
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<div dir="ltr" class="gmail_attr">El mié., 22 jul. 2020 a las 6:22, Les Mills International (&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;) escribió:<br>
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<div dir="ltr">Hi Marc,<br><br>This is a follow-up email.<br><br>Checking on our internal data, we still can see that they have an AV issue with their Setup.<br>It would be very helpful for them to check if they are using the recommended equipment which we provided in the previous emails.<br><br>We will leave this ticket open for the next 48hrs.<br>If you have any questions, please feel free to reach us.<br><br>Best Regards,<br>Marika<br>Customer Service<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3688" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3688</a>
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              On
              Mon, 20 Jul at  5:55 PM
              <span>,  Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div dir="ltr">Hi Marc,<br><br>Hope you are doing well.<br><br>We monitored the Club's playback data for the last 7 days and we can see that they are still experiencing disconnections while playing the classes.<br><br>It would be very helpful if they could provide us an AV schematic or installation pictures/videos of the equipment as well as their EDID make and model.<br><br>Looking forward to hearing from you.<br><br>Best Regards,<br>Marika<br>Customer Service<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3688" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3688</a>
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              On
              Sat, 18 Jul at  1:06 AM
              <span>,  Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div>Hi Marc,</div>
<div>​<br>
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<div dir="ltr">Thank you for your email.</div>
<div dir="ltr">​<br>
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<div dir="ltr">The club didn't play any classes in the past 24 hours. Could you ask the club to play some classes, so that we have playback data, and check the operability of the AV system.<br>
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<div dir="ltr">​<br>
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<div dir="ltr">Best regards,<br>Olesia<br>Customer Service<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3688" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3688</a>
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              On
              Sat, 18 Jul at 12:40 AM
              <span>,  Marc &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div class="MsoNormal"><span>Hi, </span></div>
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<div class="MsoNormal"><span lang="EN-US">Great. It will be very useful if you monitor the playback data just to proof everything is fine. </span></div>
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<div class="MsoNormal"><span lang="EN-US">Thank you very much, </span></div>
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<b><span style="font-size:9pt;font-family:Arial,sans-serif;color:black">Marc Raya</span></b><b><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray">Departamento de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193)"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:rgb(17,85,204)">[email-masked]</span></a></span></u>
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<span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127)">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><u><span style="font-size:9pt;color:rgb(5,99,193)"><a href="http://www.lesmills.es/" rel="noreferrer" target="_blank"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray">  |  </span><u><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193)"><a href="http://www.lesmills.com/" rel="noreferrer" target="_blank"><span style="color:rgb(17,85,204)">www.lesmills.com</span></a></span></u>
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<b>De:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; <br><b>Enviado el:</b> jueves, 16 de julio de 2020 14:10<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br><b>Asunto:</b> Re: RE: LMV issue</div>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Hi Marc,</span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">​</span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Thank you for your updates. </span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">​</span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">We are happy to hear that the Club has followed our advice. We will monitor playback data for several days to ensure that the setup is working properly.</span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif"> </span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Please let us know if you need any further assistance.</span></div></div>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Kind Regards,<br>​Olesia<br>Customer Service<br>Les Mills Virtual App</span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif"><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3688" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3688</a></span></div></div>
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<b style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:black;background-image:initial;background-position:initial;background-repeat:initial">Marc Raya</span></b><b style="line-height:1.5"><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">Departamento de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">[email-masked]</a></span></u><br>
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<span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127);background-image:initial;background-position:initial;background-repeat:initial">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="http://www.lesmills.es/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">  |  </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><span style="color:rgb(5,99,193);font-family:Arial,sans-serif"><a href="http://www.lesmills.com/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">www.lesmills.com</a></span></span></u><br>
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  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3688