Subject: Trainer Candidate - Rohit Batra
From: Rohit Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jul 2020 05:09:09 -0400

| | Tech Support Test

Name | Rohit Batra
E-mail | [email-masked]
Phone Number | (+91) 8053561868
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hotelogix | Senior Executive | 1st April 2020 | 36000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Around 5 years experience
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Every situation is challenging

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good service , one's goal is to make the customer happy

In second one, one's goal is to have the complete account management of the client also to retain them by having the good relationship with clients

What according to you makes you a good candidate for this position? | Desired skills and experience
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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