Subject: Tech Support Candidate - Shahid Jabar
From: Shahid Jabar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jul 2020 04:09:48 -0400

| | Tech Support Test

Name | Shahid Jabar
E-mail | [email-masked]
Phone Number | (+91) 7814696083
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 5

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Sr. Customer service executive | 22 feb. 2020 |
Previous Employer 1 | Dr. Itm Chandigarh | CSR | JUNE 2018 |
Previous Employer 2 | NA | NA | NA |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i got such an error, first of all i will refresh the brower and then i will delete the browsing history and reopen the browser again but if it show the same error and i will uninstall and reinstall the browser but if it show the same thing again then i will use the another browser.

What according to you is difference between Bluetooth and Wifi? | Both are wireless networks, but using the Bluetooth we can transfer the offline data from one device to another and using wifi we can  download the online  data.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service
Resolution on time without greetings and apology.
Concentration on the queries without empathy

Great customer service.
Helping customers related to the product with smiling face.
Understand the issue and empathise with the situation.
Resolution on time with lies and  greetings with the situation.
Asking the customer and future assistance.

What according to you makes you a good candidate for customer service or technical support job? | I always go out of my way to help the customer about the product and service, greetings, apologies and empathy if needed.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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