Subject: Ticket re-opened - [#3726] FW: format screensaver Sjabbens healthclub
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jul 2020 07:02:54 +0000

Hi Pritish Nandi,  Ticket “#3726 – FW: format screensaver Sjabbens healthclub” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3726 to view the ticket.  Ticket comment    
 Goodmorning Marika, 

  

 Yesterday I sent a reminder to the club and he responded that he is looking for a EDID. 

 I sent him the suggestions/options so you can close this ticket. 

  

 Have a nice day, 

  

 Met vriendelijke groet, 

 
Pierre Tromp 
Club Performance Coördinator 

 
 
Elzenweg 37 
5144 MB Waalwijk 
Tel: +31 (0)416 34 97 25 
Web: www.lesmills.nl 

 

  

  

  

 Van: Les Mills International <[email-masked]> 
 
Verzonden: woensdag 22 juli 2020 6:19 
Aan: Pierre Tromp <[email-masked]> 
Onderwerp: Re: FW: format screensaver Sjabbens healthclub 

 

 

 Hi Pierre, 

 

   

 
 We hope you are doing well. 
 
This is a follow-up email about Sjabbens te Renkum issue with the Virtual. 

 

   

 
 Do you have any update from the Club? 

 

   

 
 We will keep this ticket another 48 hrs. If you need support from us, please do not hesitate to contact us. 

 
 
 We are always happy to support you! 

 

   

 
 Warm Regards, 
Marika 
Customer Services 
Les Mills Virtual App 

 
 
 ​ 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3726 

 

  

 

 
 
 On Mon, 20 Jul at 5:43 PM 
, Les Mills International <[email-masked]> wrote: 

 

 
 Hi Pierre, 

 

   

 
 This is a follow-up email. 

 

   

 
 Did you get any update from the Club? Did they already install the EDID? 

 

   

 
 Looking forward to hearing from you. 

 

   

 
 Best Regards, 
Marika 
Customer Service 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3726 

 

  

 

 
 
 On Thu, 16 Jul at 12:27 AM 
, Les Mills International <[email-masked]> wrote: 

 

 
 Hi Pierre, 

 
 
 ​ 

 
 
 Thank you for your reply. 

 
 
 ​ 

 
 
 Please let us know when you have any news from the Club. 

 
 
 ​ 

 
 
 Best Regards, 
​Olesia 
Customer Service 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3726  

 

 
 On Wed, 15 Jul at 8:35 PM 
, Pierre Tromp <[email-masked]> wrote: 

 

 
 Thanks again, iI will inform the club about this. 

 

 

 
 Met vriendelijke groet, 

 
Pierre Tromp 
Club Performance Coördinator 

 
 
Elzenweg 37 
5144 MB Waalwijk 
Tel: +31 (0)416 34 97 25 
Web: www.lesmills.nl 

 

 

 

 

 

 

 Van: Les Mills International <[email-masked]> 
 
Verzonden: woensdag 15 juli 2020 6:06 
Aan: Pierre Tromp <[email-masked]> 
Onderwerp: Re: FW: format screensaver Sjabbens healthclub 

 

 

 

 
 Hi Pierre, 

 

 

 

 
 
 We hope that you are doing well. 

 

 

 

 
 
 Here is an update from our Level 2 support. 

 

 
 An EDID is part of the required setup, so unfortunately we can’t advise further. 

 

 

 

 
 
 You may click and share the link below to the Club. This is very helpful as to why they need to install EDID. 

 

 

 

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one- 

 

 

 

 
 
 We will wait for your update. 

 

 

 

 
 
 Best Regards, 

 

 
 Marika 

 

 
 Customer Service 

 

 
 Les Mills Virtual App 

 

 
  
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3726 

 

 

 

 

 
 
 3726:859387 

 

 

 

 

 

 
 3726:859387