Subject: Trainer Candidate - Deepak Singh
From: Deepak Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 05:16:22 -0400

| | Tech Support Test

Name | Deepak Singh
E-mail | [email-masked]
Phone Number | (91) 9900591913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Myntra | Sr Trainer | | 39000
Previous Employer 1 | Zen power Pvt ltd | Asst Manager | Nov 2017 |
Previous Employer 2 | Uniaya | Sr. Trainer | March 2016 |

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

Process and product training. Class room based and also live meeting training conducted for various international clients.
Content development
TNA
Process calibration
Coaching and Assessment

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Managing training for various age groups is a challenge for many.
Handling training for different people in different countries is a challenge as need to make sure everything is completed on time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Answering all relevant information, being polite and understanding customer is good.
Going beyond the support and giving alternative and keeping a follow-up is a great customer service.

What according to you makes you a good candidate for this position? | Experience in various fields and interaction with different customer and learning ability.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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