Subject: Trainer Candidate - Manpreet Singh
From: Manpreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 04:54:19 -0400

| | Tech Support Test

Name | Manpreet Singh
E-mail | [email-masked]
Phone Number | (91) 9582920947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Apparel Group | Area Visual Merchandiser | NA | 70000
Previous Employer 1 | Future Group | Visual Manager | 07 august 2018 | 35000
Previous Employer 2 | H&M | Trainer | 12 april 2018 | 25000

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | In my all companies i give the training to staff and store managers regarding the sales, product and KPI's so that they are able to communicate to the customers and close the sale. i help them improve their communication skills and train them of following the company's standard operations system.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While i was working with H&M i was giving training to 3 trainees who was not able to communicate properly both in English and Hindi so it took me 1 week to understand their way of communicating their thoughts and feelings through in bits and pieces.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Great customer service is when you satisfy the needs of customer.
2. Giving them the 1st priority over self profit while keeping the business needs and company's procedures in mind.
3. Being loyal to them and keeping them loyal towards your brand, product or services.
4. Keeping them in loop by giving them after sale services like informing them about the new products, offers or any launches in prior.
5. Building and maintaining the personal relation with them.

What according to you makes you a good candidate for this position?

1. My experience in customer service for over 7 years in both training and direct providing the service to customer.
2. Giving successful training to over dozens of employees and helping them grow to next level.
3. Keeping myself updated to find and learn new ways and technique that i can use to train others so that they can perform at their highest level and reach the new heights in their career.
4.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |