Subject: Trainer Candidate - Divyansha Srivastava
From: Divyansha Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 04:03:54 -0400

| | Tech Support Test

Name | Divyansha Srivastava
E-mail | [email-masked]
Phone Number | (0522) 7985086213
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Trainer | 4 Aug 19 | 23000
Previous Employer 1 | One point one | Trainer | 14 Nov 18 | 18000
Previous Employer 2 | Aegis | Trainer | 22 May 17 | 11000

If Selected, how much time do you need to join? | Within a week
Please briefly describe your work experience specifically in training? | Overall I'm having 4 years experience in training.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When i had to certify my batch of 30 trainees but due to some technical issues we had only 5 systems available for certification....at that time i was dining live audit of my batch so that they make less errors in call and get certified soon
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If we are rendering any service to the customer as per his or her expectations is called good customer service but when we are going beyond his expectations is called great customer service
What according to you makes you a good candidate for this position? | I always ensure 100% certication of my batch and for this i always preform my best and always ready to do the tasks to achieve my target even by going out of the box
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |