Subject: Trainer Candidate - Garima bharti
From: Garima bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 03:59:15 -0400

| | Tech Support Test

Name | Garima bharti
E-mail | [email-masked]
Phone Number | (91) 7499474737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 20

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Caonweb(Alibaba) | TL | 31-march-20 | 30000
Previous Employer 1 | Nugeni Infotechnology | TL | 31-oct-19 | 30000
Previous Employer 2 | sudarshan news | sales coordinator | 15-july-17 | 17500

If Selected, how much time do you need to join? | Immidiate

Please briefly describe your work experience specifically in training?

In sudashan news i trained the new employees by provided them training.
In Nugeni infotechnology i was trained the new employees for pos inbound process

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Hi

It was in nugeni infotechnology incident when due to rain our employees not able to came in office office.
The day was monday and total 5 team members was there but only 1 was present .
And calls were landding in bulk. So at that day me and one of my employee was taking calls back to back that was most difficulty situation.
Even though at that day we did not take our lunch or break .
But me and my subordinate was handled yhat situation very smoothly.
72% calls we recived at that day.
That day was very difficult for me as a team leader

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service mean providing timely,attentive,upbeat service to a customer,and making sure their needs are  mets in a mamner that reflects positively.

Great customer service- The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

What according to you makes you a good candidate for this position?

I am having
Self confidence
Strong Communication
Technology skill
Adaptability
Advance research skill

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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