Subject: Trainer Candidate - Ruhul amin
From: Ruhul amin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 03:12:31 -0400

| | Tech Support Test

Name | Ruhul amin
E-mail | [email-masked]
Phone Number | (+91) 9906432758
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Srinagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kutumbh care | HR generalist | |
Previous Employer 1 | Don bosco tech society | CRM Trainer | |
Previous Employer 2 | Access infrastructure and telecommunications | BPO trainer | |

If Selected, how much time do you need to join? | 35 days
Please briefly describe your work experience specifically in training? | Worked as a trainer in a BPO to train customer service representatives .
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Nothing is impossible...There are difficulties face by every person during his tenure but i believe if yoyr your RM is supportive, Everything can be done.

Also handling less educated persons for training is somehow difficult

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied you are also keeping them loyal

What according to you makes you a good candidate for this position?

Leadership.
Teamwork.
Communication and Interpersonal Skills.
Analytical Skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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