Subject: Trainer Candidate - Sushmita Kumari
From: Sushmita Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 03:07:00 -0400

| | Tech Support Test

Name | Sushmita Kumari
E-mail | [email-masked]
Phone Number | (91) 9831953977
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Success tutorials | Tutor | | 12k
Previous Employer 1 | Microsec capital | Telecaller | 31.06.2017 | 15k
Previous Employer 2 | Nirmal bang | Rm | 5-03-2018 | 15k

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Training knowledge in tele calling about finanical products and services.Spoken english training.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Most difficult issue what i have faced is the attitude and assent of callers..As everone has a habit of speaking in a particular tone it's hard to modify it.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1.If you can answer customer queries in a meantime its good but if you have instant solutions your service will ve considered great.
2.If you can make the customer comfortable
3.Don't let the customer feel it in case you are unaware of some issue.
4.Proper greetings

What according to you makes you a good candidate for this position? | Work experience and communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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