Subject: Trainer Candidate - Rohit singh Rohit
From: Rohit singh Rohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 03:05:11 -0400

| | Tech Support Test

Name | Rohit singh Rohit
E-mail | [email-masked]
Phone Number | (091) 7703969215
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar, east delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Radical minds | QA | Currently working | 28000
Previous Employer 1 | Cogent | Qa | 17th jan 20 | 27000
Previous Employer 2 | Ienergizer | QA | 7 oct 2018 | 16000

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Have worked with different travel process like GOMMT, YATRA and IXIGO trainer NHT batches conducting RAG ANALYSIS, conducting ojt refreshers and sessions and audits. Sharing NHT trackers with internal and external stake holders.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

In this pandemic situation main issue was agent connectivity and virtual training.
Making agents understand about the process and SOP
Tool navigations download is the major challanging area

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good is sharing the ask information.

And great is providing resolution on first call and to make sure the same customer should not become repeat customer

What according to you makes you a good candidate for this position? | Experienced in quality, training and ops . Have over as per QA, TRAINER AND OPS
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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