Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 18 Jul 2020 13:31:50 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Good afternoon,</div>
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below is email from where i have got the links which i cant open, and therefore, cant download the classes for my club usage </div>
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Club name is Zabeel Ladies Club</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span> </span>Les Mills &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer" style="margin: 0px; color: purple; text-decoration: underline">[email-masked]</a>&gt;<br>
<b>Date:</b><span> </span>28 June 2020 at 3:20:26 PM GST<br>
<b>To:</b><span> </span>Alexandra Pogorelova &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer" style="margin: 0px; color: purple; text-decoration: underline">[email-masked]</a>&gt;<br>
<b>Subject:</b><span> </span><b>Welcome to Les Mills Virtual</b>
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<span style="margin: 0px; font-size: 7.5pt; font-family: Helvetica, sans-serif; color: white">The world's best Virtual fitness programs.</span>
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<span style="margin: 0px; font-family: Helvetica, sans-serif; color: white"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FLesMills&amp;data=01%7C01%7Calexandra.p%40zlc.ae%7C5343d07cdc5e4a70fa8908d81b5540b8%7C92545fa592154a00a0db7402aec0f58e%7C0&amp;sdata=%2BQJ79JGdJR28MtA4rGUT1vTcxZ%2BG%2FdJWjmCTTA3WRa4%3D&amp;reserved=0" target="_blank" rel="noreferrer" title="twitter" style="margin: 0px; color: purple; text-decoration: underline"><span style="margin: 0px; color: white"><img width="24" height="24" alt="twitter.png" style="margin: 0px" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/d6786b56-6db3-490f-9cc1-8eabc5db8494.png"></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLesMills&amp;data=01%7C01%7Calexandra.p%40zlc.ae%7C5343d07cdc5e4a70fa8908d81b5540b8%7C92545fa592154a00a0db7402aec0f58e%7C0&amp;sdata=hI5ywubn6NHgyvM3QIOSNp3XTOBL3aHV1aMjJOPmse8%3D&amp;reserved=0" target="_blank" rel="noreferrer" title="Facebook" style="margin: 0px; color: purple; text-decoration: underline"><span style="margin: 0px; color: white"><img width="24" height="24" alt="fb.png" style="margin: 0px" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/adcf3f24-8631-4ead-bbba-b64dd7ca1767.png"></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstagram.com%2Flesmillstribe&amp;data=01%7C01%7Calexandra.p%40zlc.ae%7C5343d07cdc5e4a70fa8908d81b5540b8%7C92545fa592154a00a0db7402aec0f58e%7C0&amp;sdata=GEuUuMVlPYzUEIgATXTs%2FHGHmKwiGkaWsFgIcBDFZQ0%3D&amp;reserved=0" target="_blank" rel="noreferrer" title="Instagram" style="margin: 0px; color: purple; text-decoration: underline"><span style="margin: 0px; color: white"><img width="24" height="24" alt="instagram.png" style="margin: 0px" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/7a973b87-ffb6-450f-b331-4e53ba470ed4.png"></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Flesmillsgroupfitness&amp;data=01%7C01%7Calexandra.p%40zlc.ae%7C5343d07cdc5e4a70fa8908d81b5540b8%7C92545fa592154a00a0db7402aec0f58e%7C0&amp;sdata=9iSt%2B7KTZ%2BEKBpY7kGquqxPUEjGx4kfgUjI%2FUKo0SmE%3D&amp;reserved=0" target="_blank" rel="noreferrer" title="Youtube" style="margin: 0px; color: purple; text-decoration: underline"><span style="margin: 0px; color: white"><img width="24" height="24" alt="youtube.png" style="margin: 0px" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/4f3f4bc1-e31c-4be2-b044-3cbfcd193e8e.png"></span></a></span>
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<span style="margin: 0px; font-family: Helvetica, sans-serif"><img width="600" height="306" alt="Les Mills Virtual" style="margin: 0px" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/55905000-c8c7-4e05-8bfd-b1172c5338ae.jpg"></span>
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<strong><span style="margin: 0px; font-size: 15pt; font-family: Helvetica, sans-serif; color: rgb(39, 48, 54)">Kia ora Alexandra,</span></strong><span style="margin: 0px; font-weight: normal; font-size: 15pt; font-family: Helvetica, sans-serif; color: rgb(39, 48, 54)"></span>
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<span style="margin: 0px; font-family: Helvetica, sans-serif">Welcome to LES MILLS Virtual. You have taken the next step to get the World’s best Virtual programs to your members. This email will guide you through some basic steps to complete the setup of your
 LES MILLS Virtual scheduler, the LES MILLS Virtual App and content download.<br>
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We’ve completed the process at our end and your account has been set up to run LES MILLS Virtual on<span> </span><strong><span style="margin: 0px">2 devices.</span></strong><span> </span>Now it’s your turn; let’s get this thing going.</span>
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<u><span style="margin: 0px; font-family: Helvetica, sans-serif">STEP ONE</span></u><span style="margin: 0px; font-family: Helvetica, sans-serif"></span>
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<span style="margin: 0px; font-family: Helvetica, sans-serif">Sign in &amp; set up your LES MILLS Virtual Scheduler and create your studio timetables. Please click the link below and use your LES MILLS Virtual Username and Password to get started:</span>
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<span style="margin: 0px; font-family: Helvetica, sans-serif"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fuk.lesmillsvirtual.com%2Fvirtual%2Fsignup&amp;data=01%7C01%7Calexandra.p%40zlc.ae%7C5343d07cdc5e4a70fa8908d81b5540b8%7C92545fa592154a00a0db7402aec0f58e%7C0&amp;sdata=%2FJit3wMCpzcjGEenJpl0jc3c0JzsEE5JFP4Wh5Sxhi0%3D&amp;reserved=0" target="_blank" rel="noreferrer" style="margin: 0px; color: purple; text-decoration: underline">Sign
 in here.</a></span>
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<strong><span style="margin: 0px; font-family: Helvetica, sans-serif">Username:<span> </span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" style="margin: 0px; color: purple; text-decoration: underline"><span style="margin: 0px; font-weight: normal">[email-masked]</span></a></span></strong><b><span style="margin: 0px; font-family: Helvetica, sans-serif"><br>
<strong><span style="margin: 0px">Password: Tp0#WKMtl2fp</span></strong></span></b><span style="margin: 0px; font-family: Helvetica, sans-serif"></span>
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<u><span style="margin: 0px; font-family: Helvetica, sans-serif">STEP TWO</span></u><span style="margin: 0px; font-family: Helvetica, sans-serif"></span>
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<span style="margin: 0px; font-family: Helvetica, sans-serif">Once you have completed set up of your LES MILLS Virtual scheduler account, it’s time to activate your iPad and download the content. There are two options for this step:</span>
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<span style="margin: 0px; font-family: Helvetica, sans-serif">1. Get your AV partner to prepare the iPad by loading all video content onto the device before installation. You do not need to share your login username or password, all you need to provide them
 is your Content Download Access Code here:</span>
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<strong><span style="margin: 0px; font-family: Helvetica, sans-serif">ACCESS CODE: a66c3e85-101c-4ec5-1af2-94c95bee4fbe</span></strong><span style="margin: 0px; font-family: Helvetica, sans-serif"></span>
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<span style="margin: 0px; font-family: Helvetica, sans-serif">Follow the<span> </span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lesmills.com%2Fclubs-and-facilities%2Fresources-support%2Fvirtual-support%2Fquick-start-guide%2F&amp;data=01%7C01%7Calexandra.p%40zlc.ae%7C5343d07cdc5e4a70fa8908d81b5540b8%7C92545fa592154a00a0db7402aec0f58e%7C0&amp;sdata=tXulQ1tLJgH7uv6KQsOgpyn8aeZXBgavMtKEfdq85xA%3D&amp;reserved=0" target="_blank" rel="noreferrer" style="margin: 0px; color: purple; text-decoration: underline">Content
 Download instructions</a><span> </span>on our Virtual Support page.</span>
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<span style="margin: 0px; font-family: Helvetica, sans-serif">2. Prefer to do it yourself? Grab your Apple iPad Pro and download the LES MILLS Virtual App from the Apple App Store, set up and begin the content download process.</span>
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<strong><u><span style="margin: 0px; font-family: Helvetica, sans-serif; color: rgb(39, 48, 54)">Help and Support</span></u></strong><span style="margin: 0px; font-family: Helvetica, sans-serif; color: rgb(39, 48, 54)"></span>
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<span style="margin: 0px; font-family: Helvetica, sans-serif">Need some support? Why don't you visit our<span> </span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fen%2Fsupport%2Fhome&amp;data=01%7C01%7Calexandra.p%40zlc.ae%7C5343d07cdc5e4a70fa8908d81b5540b8%7C92545fa592154a00a0db7402aec0f58e%7C0&amp;sdata=6JzkMJLWxT3vYNB2%2FLezDFvoCoDW3E6ZNg3NiMef%2B7o%3D&amp;reserved=0" target="_blank" rel="noreferrer" style="margin: 0px; color: purple; text-decoration: underline">Virtual
 FAQs page?</a><span> </span>For any other queries, reach out to a member of our<span> </span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lesmills.com%2Fclubs-and-facilities%2Fvirtual%2Fvirtual-support&amp;data=01%7C01%7Calexandra.p%40zlc.ae%7C5343d07cdc5e4a70fa8908d81b5540b8%7C92545fa592154a00a0db7402aec0f58e%7C0&amp;sdata=Ed8LjLqYpmcDjpKObZiGkRRNF9x0%2B0kVSClP%2B%2FwLHdA%3D&amp;reserved=0" target="_blank" rel="noreferrer" style="margin: 0px; color: purple; text-decoration: underline">Virtual
 Helpdesk Team</a><span> </span>and someone will be in contact in a flash.</span>
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<span style="margin: 0px; font-family: Helvetica, sans-serif">We want you and your members to have the best experience with LES MILLS Virtual. Speak to your Les Mills representative on how to optimise your studio timetable and maximise what Virtual can do for
 you. Best practice guides, advice, tips and tricks.</span>
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<span style="margin: 0px; font-family: Helvetica, sans-serif">We love feedback, if you have anything on your mind,<span> </span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lesmills.com%2Fcontact-us&amp;data=01%7C01%7Calexandra.p%40zlc.ae%7C5343d07cdc5e4a70fa8908d81b5540b8%7C92545fa592154a00a0db7402aec0f58e%7C0&amp;sdata=LyWTa0Yl4pvLI3LVcnmQi7c9%2FemY80aAYoqe9sMQoFE%3D&amp;reserved=0" target="_blank" rel="noreferrer" style="margin: 0px; color: purple; text-decoration: underline">let
 us know here.</a></span>
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<span style="margin: 0px; font-family: Helvetica, sans-serif; color: rgb(39, 48, 54)"><br>
<strong><span style="margin: 0px">The Les Mills team</span></strong></span>
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<span style="margin: 0px; font-family: Helvetica, sans-serif"> </span>
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<span style="margin: 0px; font-size: 9pt; font-family: Helvetica, sans-serif; color: rgb(39, 48, 54)">This email address is not monitored. Please don't reply to this email if you have any issues contact your Les Mills team.</span>
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<span style="margin: 0px; font-size: 7.5pt; font-family: Helvetica, sans-serif; color: rgb(235, 235, 235)">Les Mills International Ltd 2016. All Rights Reserved.<br>
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Ph: (64) 9 366 9900</span>
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<font style="font-size:11pt" color="#000000"><b>From:</b> Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, July 18, 2020 5:12 PM<br>
<b>To:</b> Alexandra Pogorelova &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</font>
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<div dir="ltr">Hi Alex,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for contacting us today. We are sorry that you cannot find the article you need.<br>
<br>
Could you please share with us your Club name and link to this article you are searching fro (or heading).<br>
<br>
If you could provide us with more detailed information about what problems you encounter when downloading content, we could investigate this. Also, please share with us a screenshot of the error message if you see any.</div>
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<br>
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<div dir="ltr">We are looking forward to hearing from you.<br>
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<div dir="ltr">​<br>
</div>
<div dir="ltr">Best Regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3746&amp;data=01%7C01%7Calexandra.p%40zlc.ae%7C8fa89a04d54f4fa3955c08d82b1c4314%7C92545fa592154a00a0db7402aec0f58e%7C0&amp;sdata=6BxZEMm6h5eZowBPY%2Fm1OrVFOE%2FskbxPc5wwd0T7oHU%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3746</a>
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<blockquote class="x_freshdesk_quote">On Sun, 19 Jul at 12:20 AM <span class="x_separator">
, Alex &lt;[email-masked]&gt; wrote:
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<h2>Submitted data</h2>
<div>The following data was submitted. </div>
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<th>Field name</th>
<th>Submitted data</th>
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<th>Email address</th>
<td dir="ltr">[email-masked]</td>
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<th>your name</th>
<td dir="ltr">Alex</td>
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<th>country</th>
<td>United Arab Emirates</td>
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<th>Text box</th>
<td>cant download virtual classes content</td>
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<th>Question</th>
<td>I need content download support</td>
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<th>Customer</th>
<td>Yes</td>
</tr>
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<th>Username</th>
<td>[email-masked]</td>
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<th>Phone</th>
<td dir="ltr">+971502967717</td>
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<th>Comments</th>
<td>This is what i see when click on Follow the Content Download instructions on our Virtual Support page from the email sent &lt;br/&gt;&lt;br/&gt;OOPS!&lt;br/&gt;&lt;br/&gt;We're really sorry, but we can't find the page you wanted...&lt;br/&gt;&lt;br/&gt;It seems the page you were trying to
 reach doesn't exist anymore or has been moved. Try starting again from the homepage. Try searching our site. Or you can contact us if the problem persists or you can't find what you are after. Thank you!</td>
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<img alt="" width="1" height="1" style="height:1px!important; width:1px!important; border-width:0!important; margin-top:0!important; margin-bottom:0!important; margin-right:0!important; margin-left:0!important; padding-top:0!important; padding-bottom:0!important; padding-right:0!important; padding-left:0!important" src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIYrNrSS1-2FD2TZ372P2vlUYX7w64k4KjHOj-2BGfrZxDVgGs4208e6aUsRT6oD37kTDoXpgz9TKaPKEw6JMTCdiv4seqz0di1hrq2xvhqub89C8ZagsFrTmWj9YBSRRqO-2BoS4eVL96kakavfnHUdgXllnOwvVi8yQU8Mc8xb28AhCkX6SonNXcc-2F1pJzK5vH7oS7w">
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3746