Subject: Ticket re-opened - [#3746] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 18 Jul 2020 13:31:50 +0000 (UTC)

Hi Pritish Nandi,  Ticket “#3746 – Virtual App Support – Les Mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3746 to view the ticket.  Ticket comment    
Good afternoon, 

 
 
 below is email from where i have got the links which i cant open, and therefore, cant download the classes for my club usage    

 
 
 Club name is Zabeel Ladies Club   

 

 

 

 
   
 From: Les Mills <[email-masked]> 
Date: 28 June 2020 at 3:20:26 PM GST 
To: Alexandra Pogorelova <[email-masked]> 
Subject: Welcome to Les Mills Virtual 

 

 

 
 
 The world’s best Virtual fitness programs. 

 

 

  

 

 

 

 

 

  

  

  

 

 

 

 

 

 

  

  

  
  
Kia ora Alexandra, 

 Welcome to LES MILLS Virtual. You have taken the next step to get the World’s best Virtual programs to your members. This email will guide you through some basic steps to complete the setup of your 
 LES MILLS Virtual scheduler, the LES MILLS Virtual App and content download. 
 
We’ve completed the process at our end and your account has been set up to run LES MILLS Virtual on 2 devices. Now it’s your turn; let’s get this thing going. 

 

 
 
 STEP ONE 

 Sign in & set up your LES MILLS Virtual Scheduler and create your studio timetables. Please click the link below and use your LES MILLS Virtual Username and Password to get started: 

 Sign 
 in here. 

 Username: [email-masked] 
Password: Tp0#WKMtl2fp 

   

 STEP TWO 

 Once you have completed set up of your LES MILLS Virtual scheduler account, it’s time to activate your iPad and download the content. There are two options for this step: 

 1. Get your AV partner to prepare the iPad by loading all video content onto the device before installation. You do not need to share your login username or password, all you need to provide them 
 is your Content Download Access Code here: 

 ACCESS CODE: a66c3e85-101c-4ec5-1af2-94c95bee4fbe 

 Follow the Content 
 Download instructions on our Virtual Support page. 

 2. Prefer to do it yourself? Grab your Apple iPad Pro and download the LES MILLS Virtual App from the Apple App Store, set up and begin the content download process. 

 

 

 
 
 Help and Support 

 Need some support? Why don’t you visit our Virtual 
 FAQs page? For any other queries, reach out to a member of our Virtual 
 Helpdesk Team and someone will be in contact in a flash. 

 We want you and your members to have the best experience with LES MILLS Virtual. Speak to your Les Mills representative on how to optimise your studio timetable and maximise what Virtual can do for 
 you. Best practice guides, advice, tips and tricks. 

 We love feedback, if you have anything on your mind, let 
 us know here. 

  
The Les Mills team 

   

 This email address is not monitored. Please don’t reply to this email if you have any issues contact your Les Mills team. 

 

 

 

 

 

 

 

 

 
 
 We respect your right to privacy. View 
 our policy. 

 Les Mills International Ltd 2016. All Rights Reserved. 
22 Centre St, Freemans Bay, Auckland, New Zealand. 
Ph: (64) 9 366 9900 

 

 

 

 

 

 

 From: Les Mills International <[email-masked]> 
Sent: Saturday, July 18, 2020 5:12 PM 
To: Alexandra Pogorelova <[email-masked]> 
Subject: Re: Virtual App Support – Les Mills 

 

 Hi Alex, 
 ​  
 Thank you for contacting us today. We are sorry that you cannot find the article you need. 
 
Could you please share with us your Club name and link to this article you are searching fro (or heading). 
 
If you could provide us with more detailed information about what problems you encounter when downloading content, we could investigate this. Also, please share with us a screenshot of the error message if you see any. 

 
 We are looking forward to hearing from you.  
 ​  
 Best Regards, 
Olesia 
Customer Service 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3746 
 
 On Sun, 19 Jul at 12:20 AM  
, Alex <[email-masked]> wrote: 
  
 Submitted data 
 The following data was submitted.  

Field name
Submitted data

Email address
 [email-masked] 

your name
 Alex 

country
 United Arab Emirates 

Text box
 cant download virtual classes content 

Question
 I need content download support 

Customer
 Yes 

Username
 [email-masked] 

Phone
 +971502967717 

Comments
 This is what i see when click on Follow the Content Download instructions on our Virtual Support page from the email sent <br/><br/>OOPS!<br/><br/>We’re really sorry, but we can’t find the page you wanted…<br/><br/>It seems the page you were trying to 
 reach doesn’t exist anymore or has been moved. Try starting again from the homepage. Try searching our site. Or you can contact us if the problem persists or you can’t find what you are after. Thank you! 

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